Netgear DG834GV v2 User Manual Page 93
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting 8-1
v1.0, September 2006
Chapter 8
Troubleshooting
This chapter gives information about troubleshooting your Integrated ADSL Modem and Wireless
Router with Voice, Model DG834GV. After each problem description, instructions are provided to
help you diagnose and solve the problem. For the common problems listed, go to the section
indicated.
• Is the router on?
• Have I connected the router correctly?
Go to “Basic Functioning” on page 8-1.
• I can’t access the router’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface” on page 8-3.
• I’ve configured the router but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection” on page 8-4.
• I can’t remember the router’s configuration password.
Go to “Restoring the Default Configuration and Password” on page 8-9.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password” on page 8-9.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on (see “The Router’s Front Panel”
on page 2-8 for an illustration and explanation of the LEDs).
2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3. After approximately 10 seconds, verify that:
a. The Test LED is not lit.
- Reference Manual for the 1
- Integrated ADSL Modem 1
- Voice, Model DG834GV 1
- Contents 7
- Chapter 1 11
- About This Manual 11
- How to Print this Manual 12
- About This Manual 1-3 13
- 1-4 About This Manual 14
- Chapter 2 15
- Introduction 15
- Key Features 16
- Introduction 2-3 17
- Protocol Support 18
- Introduction 2-5 19
- Content Filtering 20
- What’s in the Box? 21
- The Router’s Front Panel 22
- The Router’s Rear Panel 23
- 2-10 Introduction 24
- Chapter 3 25
- Wireless Configuration 25
- 3-2 Wireless Configuration 26
- Figure 3-1 26
- Wireless Configuration 3-3 27
- Figure 3-2 27
- 3-4 Wireless Configuration 28
- Wireless Configuration 3-5 29
- 3-6 Wireless Configuration 30
- Wireless Configuration 3-7 31
- 3-8 Wireless Configuration 32
- Figure 3-3 32
- Wireless Configuration 3-9 33
- Figure 3-4 33
- How to Configure WEP 34
- Wireless Configuration 3-11 35
- Figure 3-5 35
- How to Configure WPA-PSK 36
- How to Configure WPA-802.1x 36
- Chapter 4 37
- VoIP and Telephone Settings 37
- Figure 4-1 38
- Setting Up the PSTN Settings 39
- Viewing the Voice Status 40
- Viewing the Call Log 41
- Chapter 5 43
- Protecting Your Network 43
- 5-2 Protecting Your Network 44
- Figure 5-2 44
- Protecting Your Network 5-3 45
- 5-4 Protecting Your Network 46
- Figure 5-3 46
- Firewall Rules 47
- 5-6 Protecting Your Network 48
- Figure 5-4 48
- Protecting Your Network 5-7 49
- Figure 5-5 49
- 5-8 Protecting Your Network 50
- Figure 5-6 50
- Protecting Your Network 5-9 51
- 5-10 Protecting Your Network 52
- Figure 5-7 52
- Order of Precedence for Rules 53
- Services 54
- How to Set Your Time Zone 55
- 5-14 Protecting Your Network 56
- Figure 5-11 56
- Protecting Your Network 5-15 57
- 5-16 Protecting Your Network 58
- Chapter 6 59
- Managing Your Network 59
- 6-2 Managing Your Network 60
- Managing Your Network 6-3 61
- Figure 6-2 61
- 6-4 Managing Your Network 62
- Managing Your Network 6-5 63
- Figure 6-3 63
- 6-6 Managing Your Network 64
- Managing Your Network 6-7 65
- Figure 6-4 65
- 6-8 Managing Your Network 66
- Managing Your Network 6-9 67
- Figure 6-5 67
- Viewing Attached Devices 68
- Managing Your Network 6-11 69
- Figure 6-7 69
- 6-12 Managing Your Network 70
- Examples of Log Messages 71
- 6-14 Managing Your Network 72
- Figure 6-8 72
- Managing Your Network 6-15 73
- 6-16 Managing Your Network 74
- Figure 6-9 74
- Enabling Remote Management 75
- 6-18 Managing Your Network 76
- Chapter 7 77
- Advanced Configuration 77
- 7-2 Advanced Configuration 78
- Advanced Configuration 7-3 79
- Figure 7-1 79
- Configuring LAN IP Settings 80
- Advanced Configuration 7-5 81
- Figure 7-2 81
- 7-6 Advanced Configuration 82
- Advanced Configuration 7-7 83
- 7-8 Advanced Configuration 84
- Figure 7-3 84
- Advanced Configuration 7-9 85
- Figure 7-4 85
- Configuring Dynamic DNS 86
- How to Configure Dynamic DNS 86
- Advanced Configuration 7-11 87
- Figure 7-5 87
- Using Static Routes 88
- Advanced Configuration 7-13 89
- Figure 7-6 89
- Figure 7-7 89
- 7-14 Advanced Configuration 90
- Figure 7-8 90
- Advanced Configuration 7-15 91
- 7-16 Advanced Configuration 92
- Chapter 8 93
- Troubleshooting 93
- Power LED Not On 94
- Troubleshooting 8-3 95
- ADSL link 96
- Obtaining a WAN IP Address 97
- 8-6 Troubleshooting 98
- Troubleshooting 8-7 99
- 8-8 Troubleshooting 100
- Problems with Date and Time 101
- 8-10 Troubleshooting 102
- Appendix A 103
- Technical Specifications 103
- A-2 Technical Specifications 104
- Appendix B 105
- Related Documents 105
- B-2 Related Documents 106
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