Netgear 778S User's Guide download pdf (Page 112)

● If Internet security software is running on your computer, disable it and see whether the

error message still occurs. Some firewall software may block access to the home page.

● If DHCP is enabled on your device, make sure DHCP is enabled on your computer. (See

DHCP.)

● Check your Web browser settings:

1. Open the Control Panel in Windows.

2. Double-click Internet Options.

3. From the Security tab, restore the default settings.

4. From the Connections tab, select Never dial a connection.

5. From the Advanced tab, restore the default settings.

6. Close and reopen your Web browser.

● Disconnect your device from your computer (if you’re using the micro USB cable).

Remove the battery from your device. Reinsert the battery.

If, after checking all of the above, you still cannot display the home page, consider resetting the

software to default settings. (See Resetting to Factory Default Settings.)

Cannot Connect to the Mobile Broadband Network

If this message is displayed, go through the following steps.

● Make sure your computer is connected to your device (through the micro USB cable or

Wi-Fi). (See How Do I Connect to Wi-Fi? or Making a Tethered Connection.)

● Make sure you’re in a network coverage area.

● Check the Network Mode setting (See Setting the Allowed Network Mode). For

example, if it’s set to LTE Only, you won’t be able to connect if you don’t have LTE

coverage.

● Try the tips in Improving Signal Strength.

● Check with Virgin Mobile — a network or account problem may be preventing your

device from obtaining service.

GPS Doesn’t Seem to Be Available

Make sure that GPS is enabled. (See Enabling / Disabling GPS.)

For best results, minimize the number of obstructions between your device and the GPS

satellites.

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Netgear 778S User's Guide Page 112