Netgear 778S User's Guide download pdf (Page 109)

Troubleshooting

Learn about various troubleshooting tips, and what to do when a specific message is displayed.

General Tips

Here are some general tips to get you started.

● If some settings are preventing you from connecting to Wi-Fi, connect to your device

through the micro USB cable, and then change the settings. (See Connecting Through

USB.)

● Go to virginmobileusa.com/help-support to access troubleshooting and other resources.

● The knowledge base at the NETGEAR website (support.netgear.com) may also be

useful.

LCD Is Dark

The following table describes situations that can cause the LCD to be dark (that is, not

displaying any text or icons), and recommends actions.

Device state

LCD state

Your action

On, but dormant

(inactivity timeout)

Briefly press the power button on your device.

Off

Turn your device on:

● Make sure a battery is inserted into your

device.

● Press the power button on your device until it

turns on.

If the LCD is still dark, use the micro USB cable to connect your device to the AC charger or to a

computer.

Insufficient Signal Strength

If you have insufficient signal strength, an icon is displayed on your device’s home screen, and

in the Mingle Manager’s Connection Details section.

Insufficient signal strength, indicated by , may occur because:

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Netgear 778S User's Guide Page 109