Netgear ADSL2+ Modem Router DM111PSPv2 User Manual Page 79
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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ADSL2+ Modem Router DM111PSPv2 User Manual
Troubleshooting 6-7
v1.0, December 2008
• Log in to the modem router as described in “Logging In to the Modem Router” on page 1-2,
note the modem router status, run the diagnostics test as described in “Diagnostic Utilities and
Rebooting the Modem Router” on page 2-11, and contact your ISP’s technical support
representative.
Troubleshooting PPPoE or PPPoA Connection
The PPPoA or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the router at http://192.168.0.1.
2. Under the Maintenance heading, select the Diagnostics.
3. Click Run Diagnostic Tests.
4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.
If you cannot connect after several minutes, you may be using an incorrect service name, user
name, or password. There also may be a provisioning problem with your ISP.
Troubleshooting Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any Web pages
from the Internet:
• Your computer may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP
addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the modem router’s configuration,
reboot your computer and verify the DNS address as described in the online document that
you can access from
“Preparing Your Network” in Appendix B. Alternatively, you can
configure your computer manually with DNS addresses, as explained in your operating system
documentation.
• Your computer may not have the modem router configured as its TCP/IP modem router.
If your computer obtains its information from the modem router by DHCP, reboot the
computer and verify the modem router address as described in the online document that you
can access from
“Preparing Your Network” in Appendix B.
Note: Unless you connect manually, the modem router will not authenticate using PPPoE
or PPPoA until data is transmitted to the network.
- ADSL2+ Modem Router 1
- DM111PSPv2 1
- Contents 7
- About This Manual 11
- How to Use This Manual 13
- How to Print This Manual 13
- Revision History 14
- Chapter 1 15
- Figure 1-1 17
- Figure 1-2 17
- Figure 1-3 19
- Figure 1-4 20
- Figure 1-5 21
- Chapter 2 23
- Managing Your Modem Router 23
- Figure 2-2 24
- Figure 2-3 26
- Viewing the Router Status 27
- Viewing Attached Devices 29
- Viewing the ADSL Line Status 30
- Setting up the System Log 31
- Figure 2-8 32
- Running Diagnostics Tests 33
- Routing Table 34
- Remote Access 35
- Figure 2-13 36
- Chapter 3 37
- Firewall Rules (IP Filtering) 38
- Figure 3-1 39
- Figure 3-2 40
- Figure 3-3 41
- Figure 3-4 43
- Figure 3-5 44
- Figure 3-6 45
- Configuring a DMZ Host 46
- Figure 3-9 47
- Chapter 4 49
- Advanced Configuration 49
- 4-2 Advanced Configuration 50
- Figure 4-1 50
- Advanced Configuration 4-3 51
- Table 4-1. LAN IP Settings 51
- Reserved IP Addresses 52
- Static Routes 53
- 4-6 Advanced Configuration 54
- Figure 4-2 54
- Figure 4-3 54
- IGMP Proxy 55
- Internet Time Settings 56
- Enabling VoIP Connections 57
- 4-10 Advanced Configuration 58
- Chapter 5 59
- Advanced WAN Configuration 59
- Table 5-1. WAN Setup 60
- To add a new WAN connection: 61
- Figure 5-3 62
- Figure 5-4 63
- Table 5-4. WAN IP Settings 63
- Figure 5-5 64
- Figure 5-6 65
- Static DNS 66
- Dynamic DNS 66
- Figure 5-8 67
- Figure 5-9 68
- Figure 5-10 69
- TR 069 Client Configuration 70
- Figure 5-11 71
- Chapter 6 73
- Troubleshooting 73
- Basic Functioning 74
- Troubleshooting 6-3 75
- 6-4 Troubleshooting 76
- Troubleshooting 6-5 77
- 6-6 Troubleshooting 78
- Troubleshooting 6-7 79
- Problems with Date and Time 80
- Appendix A 81
- Technical Specifications 81
- A-2 Technical Specifications 82
- Interface Specifications 82
- Appendix B 83
- Related Documents 83
- B-2 Related Documents 84
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