Netgear 54 Mbps Wireless ADSL Firewall DG834G User Manual Page 143
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- Table of contents
- TROUBLESHOOTING
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Wireless ADSL2+ Modem Router DG834G User Manual
Troubleshooting 7-5
v1.0, May 2008
Obtaining a WAN IP Address
If your modem router is unable to access the Internet, and your Internet LED is green or blinking
green, determine whether the modem router is able to obtain a WAN IP address from the ISP.
Unless you have been assigned a static IP address, your modem router must request an IP address
from the ISP. You can determine whether the request was successful using the browser interface.
To check the WAN IP address from the browser interface:
1. Launch your browser, and select an external site such as www.netgear.com.
2. Access the modem router main menu at http://192.168.0.1.
3. Under the Maintenance heading, check that an IP address is shown for the WAN port.
If 0.0.0.0 is shown, your modem router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem might be one of the
following:
• Your ISP might require a multiplexing method or virtual path identifier or virtual channel
identifier parameter.
Verify with your ISP the multiplexing method and parameter value, and update the router’s
ADSL settings accordingly.
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)
login.
• If you have selected a login program, the service name, user name, and password might be set
incorrectly. See “Troubleshooting PPPoE or PPPoA”, below.
• Your ISP might check for your computer’s host name.
Assign the computer host name of your ISP account to the modem router in the browser-based
Setup Wizard.
• Your ISP only allows one Ethernet MAC address to connect to Internet, and might check for
your computer’s MAC address. In this case try either of the following:
– Inform your ISP that you have bought a new network device, and ask them to use the
router’s MAC address.
– Configure your router to spoof your computer’s MAC address. This can be done in the
Basic Settings screen.
- Wireless ADSL2+ Modem 1
- Router DG834G User 1
- FCC Statement 2
- Contents 7
- Appendix C 11
- Related Documents 11
- About This Manual 13
- How to Use This Manual 14
- How to Print this Manual 14
- Chapter 1 17
- Figure 1-1 19
- Figure 1-2 19
- Connection 20
- Figure 1-4 23
- Changing Your ADSL Settings 26
- Chapter 2 29
- Wireless Security Options 31
- Figure 2-2 33
- Table 2-1. Wireless Settings 34
- Figure 2-3 36
- –9, a–f, or A–F) 37
- Figure 2-4 39
- Figure 2-5 40
- Figure 2-6 41
- Figure 2-7 43
- Figure 2-8 44
- Figure 2-9 45
- Chapter 3 47
- Protecting Your Network 47
- 3-2 Protecting Your Network 48
- Figure 3-2 48
- Blocking Keywords and Sites 49
- 3-4 Protecting Your Network 50
- Firewall Rules 51
- 3-6 Protecting Your Network 52
- Figure 3-5 52
- Protecting Your Network 3-7 53
- Figure 3-6 53
- 3-8 Protecting Your Network 54
- Protecting Your Network 3-9 55
- Figure 3-7 55
- Services 56
- Protecting Your Network 3-11 57
- Figure 3-9 57
- Figure 3-10 57
- 3-12 Protecting Your Network 58
- Figure 3-11 58
- Scheduling Firewall Services 59
- 3-14 Protecting Your Network 60
- Chapter 4 61
- Managing Your Network 61
- Erasing the Configuration 62
- Managing Your Network 4-3 63
- Figure 4-2 63
- 4-4 Managing Your Network 64
- Figure 4-3 64
- Managing Your Network 4-5 65
- Viewing Statistics 66
- Viewing Connection Status 67
- Viewing Attached Devices 68
- Managing Your Network 4-9 69
- Figure 4-7 69
- 4-10 Managing Your Network 70
- Log Message Examples 71
- 4-12 Managing Your Network 72
- Figure 4-8 72
- Managing Your Network 4-13 73
- Enabling Remote Management 74
- Managing Your Network 4-15 75
- Figure 4-10 75
- 4-16 Managing Your Network 76
- Chapter 5 77
- Advanced Configuration 77
- 5-2 Advanced Configuration 78
- Figure 5-1 78
- Advanced Configuration 5-3 79
- 5-4 Advanced Configuration 80
- Figure 5-2 80
- Advanced Configuration 5-5 81
- Table 5-2. LAN IP Setup 81
- 5-6 Advanced Configuration 82
- Advanced Configuration 5-7 83
- Configuring Dynamic DNS 84
- Using Static Routes 85
- Configuring Static Routes 86
- Advanced Configuration 5-11 87
- Figure 5-5 87
- 5-12 Advanced Configuration 88
- Figure 5-6 88
- Advanced Configuration 5-13 89
- Figure 5-7 89
- 5-14 Advanced Configuration 90
- Figure 5-8 90
- Advanced Configuration 5-15 91
- Figure 5-9 91
- 5-16 Advanced Configuration 92
- DG834G v5 Modem Router 93
- 5-18 Advanced Configuration 94
- Chapter 6 95
- Virtual Private Networking 95
- Client-to-Gateway VPN Tunnels 96
- Planning a VPN 97
- VPN Tunnel Configuration 98
- DG834Gv5 100
- The Summary screen displays: 102
- Figure 6-7 103
- Figure 6-8 103
- Remote PC 104
- Figure 6-9 105
- Figure 6-10 106
- Figure 6-11 107
- Figure 6-12 107
- Figure 6-13 108
- Figure 6-14 109
- Figure 6-15 110
- Figure 6-16 110
- Figure 6-17 111
- Figure 6-18 111
- Figure 6-19 112
- Figure 6-20 114
- Figure 6-21 114
- Figure 6-22 115
- Figure 6-23 115
- Figure 6-24 116
- Figure 6-25 116
- Figure 6-26 117
- Figure 6-27 118
- Figure 6-28 118
- VPN Tunnel Control 119
- Figure 6-30 120
- Figure 6-33 122
- Figure 6-34 122
- Figure 6-35 123
- Deactivating a VPN Tunnel 124
- Deleting a VPN Tunnel 125
- Figure 6-39 126
- Figure 6-40 127
- . Your Internet IP address 129
- Figure 6-41 131
- Figure 6-42 132
- Figure 6-43 133
- Figure 6-44 134
- Figure 6-45 135
- Figure 6-46 136
- Chapter 7 139
- Troubleshooting 139
- Power LED Is Not On 140
- Power LED Is Red 140
- ADSL Link 141
- Obtaining a WAN IP Address 143
- 7-6 Troubleshooting 144
- Troubleshooting 7-7 145
- 7-8 Troubleshooting 146
- Problems with Date and Time 147
- 7-10 Troubleshooting 148
- Appendix A 149
- Technical Specifications 149
- A-2 Technical Specifications 150
- Appendix B 151
- NETGEAR VPN Configuration 151
- Step-By-Step Configuration 152
- NETGEAR VPN Configuration B-3 153
- Figure B-2 153
- B-4 NETGEAR VPN Configuration 154
- Figure B-3 154
- NETGEAR VPN Configuration B-5 155
- Figure B-4 155
- Figure B-5 155
- DG834G v5 with FQDN to FVL328 156
- B-8 NETGEAR VPN Configuration 158
- Figure B-7 158
- Figure B-8 158
- NETGEAR VPN Configuration B-9 159
- Figure B-9 159
- Figure B-10 159
- Figure B-11 160
- Figure B-12 161
- (Telecommuter Example) 162
- Figure B-14 163
- Figure B-15 164
- Figure B-16 165
- Figure B-17 166
- Figure B-18 167
- Figure B-19 168
- Figure B-20 168
- Figure B-21 169
- Figure B-22 170
- Figure B-23 171
- Figure B-24 171
- Figure B-25 172
- Figure B-26 173
- Figure B-27 174
- Figure B-28 174
- C-2 Related Documents 176
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