Netgear NTV550 User's Guide download pdf (Page 63)

Chapter 6. Troubleshooting | 63

NTV550 Ultimate HD Media Player User Manual

IP Address

If the Ultimate HD Media Player does not receive a valid IP address, try the following:

1. Verify that a working DHCP server is on your network. Computers on the network should

get IP addresses in the correct range.

If the Ultimate HD Media Player is set to use DHCP and fails to obtain an IP address from

the server, it resorts to a default IP address of 127.0.0.1. You can use a static IP address

if there is a problem connecting to the DHCP server.

2. If you are using a wireless network, verify that the NTV550 is connected to the right network.

Connecting to a Server

If the Ultimate HD Media Player cannot find the correct server, try the following:

1. Verify that the Ultimate HD Media Player and the PC running the NETGEAR NeoTV for

Windows software are on the same subnet.

For example, you could use a subnet with IP addresses in the range of 192.168.0.x for

both the Ultimate HD Media Player and the PC, with a subnet mask of 255.255.255.0.

2. For Windows PCs, run the Configuration Wizard to verify that the NTV550 and the computer

can communicate. Double-click the task icon and select Configure your NeoTVs.

3. For other systems, try having the Ultimate HD Media Player look for the server again.

Press

Home, and select Settings > Servers and shared folders > Build network shares

list. If you do not see your media, check your network connections and router firewall

settings, and try to ping the IP of the Ultimate HD Media Player.

4. Try accessing the server from other Windows-based PCs. If these PCs can see the server,

the Ultimate HD Media Player will too.

Using Ping

1. From the Windows taskbar, click the Start button, and select Run.

2. In the field provided, type ping followed by the IP address of the Ultimate HD Media Player.

Displaying the IP address is described in

IP Address on page 63. For example, type:

ping 192.168.0.2

3. Click OK. You should see a message like this one:

pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

request timed out

If you cannot ping the NTV550, your network might not be working correctly.

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Netgear NTV550 User's Guide Page 63