Netgear NTV550 User's Guide download pdf (Page 57)

Chapter 6. Troubleshooting | 57

6. Troubleshooting

Troubleshooting Tips

Here are some tips for correcting simple problems that might prevent you from connecting to

the Ultimate HD Media Player. You can also see the online NETGEAR FAQs and support

forums for your product.

Table 1. Connecting to the Ultimate HD Media Player

Problem Solution

I turned on my Ultimate HD Media

Player for the first time, but I do not

see anything on the screen.

• Check all cables to make sure that they are connected correctly, and be

sure that you are using the correct input on your TV.

• Check that your TV's input selector (sometimes called TV/Video button) is

set to the correct input.

• If you still do not see anything, press

TV Mode on the remote

control to change the video mode. Make sure to pause for 3 seconds

between button presses to allow the Ultimate HD Media Player to change

video modes.

The Ultimate HD Media Player

does not respond to the remote

control.

Check the LED on the front panel of the Ultimate HD Media Player to make

sure that the power is on.

Make sure that the television is turned on.

The LED on the remote control should flash when you push a button.

• If the LED does not flash, and the batteries are working, then the remote

might be faulty.

• If the LED does flash, reset the Ultimate HD Media Player.

Some files do not play, or they

cause the system to reset.

The Ultimate HD Media Player might not support the audio or video format

used in the file. For information about what files are supported, see

Supported Digital Media File Formats on page 65.

The Ultimate HD Media Player

does not find the server.

• Make sure that the computer and the Ultimate HD Media Player are

connected to the same network and turned on.

• If you do not use DHCP on your network, you must set the IP address of

the Ultimate HD Media Player in the range of addresses on your network.

See IP Address on page 63.

• Use the Configuration Wizard to check the settings. On the Windows Start

menu, select All Programs > NETGEAR Digital Entertainer for

Windows > Configuration Wizard.

1 2 ... 52 53 54 55 56 57 58 59 60 61 62 ... 70 71

Comments to this Manuals

No comments

Netgear NTV550 User's Guide Page 57

Comments to this Manuals

Related products and manuals for Digital media players Netgear NTV550