Netgear NTV550 User's Guide download pdf (Page 64)

64 | Chapter 6. Troubleshooting

NTV550 Ultimate HD Media Player User Manual

Recovering the NTV550 If It Does Not Start

You should not need to do this unless you are instructed to do so by NETGEAR technical

support.

If you power on the Ultimate HD Media Player and it does not start up and display the main

menu, try power cycling the unit. If it still does not start, then you might want to try changing

the TV mode on the unit. See

Changing TV Mode, No Picture on the TV on page 58.

If you are fairly sure that the firmware on the unit has become corrupted (for example, if the

unit was starting up normally, and it is no longer starting), then you can repair the firmware as

follows.

1. With the unit unplugged, hold down the right front power button and plug in the unit. You

can release the button after 4-5 seconds.

This shows the Recovery menu on the screen.

2. From the Recovery menu, you can restore the firmware from the Internet to the latest

version, or you can install firmware from an attached USB device. (The Recovery menu

looks very similar to the Update application.)

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Netgear NTV550 User's Guide Page 64