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- TROUBLESHOOTING
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100 | Chapter 6. Troubleshooting
ProSafe Wireless-N Access Point WNAP320 Reference Manual
• Ping the IP address of the wireless access point to verify that there is a wireless
connection between the computer with the wireless adapter and the wireless access
point. If the ping fails, check the network configuration (for the wireless access point, see
Configure IP Settings and Optional DHCP Server Settings on page 21).
• Ping the
default gateway to verify that there is a path from the computer with the wireless
adapter to the default gateway. If the ping fails, check the network configuration or call the
Internet Service Provider (ISP).
You Cannot Configure the Wireless Access Point from a
Browser
Check these items:
• Th
e wireless access point is correctly installed, it is powered on, and LAN connections
are okay. Check that the Active LED and LAN LED are on to verify that the Ethernet
connection is okay.
• If
your computer uses a fixed (static) IP address, ensure that it is using an IP address in
the range of the wireless access point. The wireless access point’s default IP address is
192.168.0.100, and its subnet mask is 255.255.255.0 with DHCP disabled. Make sure
that your network configuration settings are correct.
• If
you are using the NetBIOS name of the wireless access point to connect, ensure that
your computer and the wireless access point are on the same network segment or that
there is a WINS server on your network.
• If
your computer is set to Obtain an IP address automatically (DHCP client), restart it.
• Make
sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• T
ry quitting the browser and launching it again.
• Make sure
that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
If the wireless access point does not save changes you have made in the Web
Man
agement Interface, check the following:
• W
hen entering configuration settings, be sure to click the Apply button before moving to
another screen or tab, or your changes are lost.
• Click the Refresh
or Reload button in the Web browser. The changes might have
occurred, but the Web browser might be caching the old configuration.
- Technical Support 2
- Trademarks 2
- Statement of Conditions 2
- Revision History 2
- Contents 3
- Chapter 4 Management 4
- Chapter 6 Troubleshooting 4
- Contents 5
- Introduction 6
- What Is In the Box? 7
- System Requirements 7
- Key Features and Standards 7
- Key Features 8
- Hardware Description 10
- Top Panel 11
- Rear Panel 12
- Figure 3 13
- Ethernet Cabling Requirements 15
- Figure 4 17
- Web Management Interface 18
- Figure 7 19
- Figure 8 19
- Figure 9 20
- To configure the IP settings: 21
- 1. Select Con 21
- Figure 11 22
- Table 5. LAN Settings 23
- Figure 12 24
- Ceiling Installation 28
- 5. Conn 29
- Wall Installation 30
- 4. Conn 31
- Desk Installation 33
- Figure 13 35
- Security Profiles 36
- Figure 14 39
- Figure 15 40
- Figure 16 44
- Figure 17 44
- Configure Legacy 802.1X 45
- Figure 20 46
- Figure 21 46
- • WPA-PSK 47
- • WPA2-PSK 47
- • WPA-PSK & WPA2-PSK 47
- Figure 25 48
- 3. Click App 49
- Figure 26 50
- Schedule the Wireless Radio 52
- Figure 28 53
- Management 55
- SNMP Management 56
- Figure 30 57
- Figure 31 57
- Web Browser Upgrade Procedure 59
- TFTP Server Upgrade Procedure 59
- Defaults 60
- Restore the Configuration 61
- Settings 62
- Default Configuration 63
- Figure 37 64
- Figure 38 64
- Enable the Syslog Server 65
- View System Information 66
- Monitor Wireless Stations 68
- Figure 42 69
- View the Activity Log 70
- Traffic Statistics 71
- Figure 45 73
- Figure 46 74
- Field Description 75
- Advanced Configuration 76
- Figure 47 77
- Hotspot Settings 78
- Figure 49 79
- Figure 50 82
- Table 24. EDCA Settings 83
- Configure Wireless Bridging 84
- Figure 51 85
- Figure 52 86
- Figure 53 86
- Figure 54 88
- Figure 55 89
- Figure 56 89
- Figure 57 92
- Figure 58 93
- Figure 59 93
- Figure 60 96
- Troubleshooting 97
- Basic Functioning 98
- Wireless-Capable Computer 99
- Problems with Date and Time 103
- Use the Packet Capture Tool 103
- Supplemental Information 105
- Technical Specifications 106
- Factory Default Settings 107
- Command-Line Reference 109
- Notification of Compliance 117
- FCC Caution 118
- Industry Canada statement: 118
- Radiation Exposure Statement: 118
- Interference Reduction Table 120
- Numerics 121
- 122 122
- Index 123
- 124 124
- Index 125
- 126 126
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