Netgear WC7600 User Manual Page 8
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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8
ProSAFE Wireless Controller WC7600
View Captive Portal Users on Access Points That the
Wireless Controller Manages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Monitor the SSIDs on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Monitor Local Clients in the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Chapter 13 Troubleshooting
Troubleshoot Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Power LED Is Not Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Status LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Ethernet Port LEDs Are Not Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Check the Ethernet Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Check the IP Address Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Check the Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Troubleshoot a TCP/IP Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . 298
Use the Reset Button to Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . 299
Resolve Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Resolve Problems with Access Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Resolve Discovery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Resolve Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Network Performance and Rogue Access Point Detection. . . . . . . . . . . . . . 301
Use the Diagnostic Tools on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . 301
Ping an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Trace a Route to an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Appendix A Factory Default Settings, Technical Specifications, and
Passwords Requirements
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Password Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
- ProSAFE Wireless Controller 1
- Compliance 2
- Trademarks 2
- Chapter 1 Introduction 3
- Chapter 3 RF Planning 3
- Chapter 13 Troubleshooting 8
- Passwords Requirements 8
- Key Features and Capabilities 10
- Introduction 11
- Hardware Features 12
- Package Contents 12
- Table 1. LED functions 13
- Back Panel Features 14
- Figure 4. Product label 15
- NETGEAR ProSAFE Access Points 16
- Licenses 20
- Maintenance and Support 20
- Scenarios 21
- Profile Group Concepts 23
- Management VLAN 25
- Client VLANs 26
- DHCP Server 26
- RF Planning 41
- To define a building: 42
- Figure 12 43
- Figure 13 43
- To edit a building: 44
- To delete a building: 45
- Figure 14 46
- Figure 15 47
- Figure 16 49
- Figure 17 49
- Overview 51
- Manage the Time Settings 61
- Management VLAN Concepts 62
- Untagged VLAN Concepts 63
- Link Aggregation Concepts 63
- Manage the DHCP Server 65
- 5. Click the Add button 67
- Remove a DHCP Server 69
- Register Your Licenses 70
- To register your licenses: 72
- Manage Certificates 74
- Configure Syslog Settings 77
- To configure alarm actions: 79
- Manage Security Profiles and 82
- Profile Groups 82
- Small WLAN Networks 83
- Large WLAN Networks 84
- Profile Naming Conventions 84
- Add an Advanced Profile Group 91
- Server Groups 104
- Import a MAC List from a File 112
- 00:00:11:11:22:26 113
- 00:00:11:11:22:25 113
- Discover and Manage Access 119
- General Discovery Guidelines 120
- Layer 3 Discovery Guidelines 120
- Number of Controllers Octet 121
- 1 controller 02:04 121
- 2 controllers 02:08 121
- 3 controllers 02:0c 121
- Limitations after Discovery 122
- Points in a Layer 2 Subnet 123
- Manage the Managed AP List 131
- Item Description 132
- Manage Rogue Access Points 140
- Classify Rogue Access Points 142
- 00:00:11:11:22:29 144
- 00:00:11:11:22:28 144
- 00:00:11:11:22:27 144
- Manage Guest Network Access 145
- Configure a Portal 146
- 7. Click the Apply button 148
- User and Account Concepts 150
- Add a Management User 151
- Add a WiFi User 152
- Add a Captive Portal Account 154
- 6. Click the Add button 155
- Add a Captive Portal User 156
- Remove a User or Account 159
- Configure Wireless and QoS 161
- Settings 161
- Concepts 162
- Configure the Radio 162
- Configure Wireless Settings 165
- Profile Group 175
- Configure Channels 177
- Radio Frequency Concepts 180
- WLAN Healing Concepts 181
- Manage the Preferred Bands 186
- Quality of Service Concepts 188
- 8. Click the Apply button 191
- Manage Load Balancing 192
- Configure Load Balancing 193
- Manage Rate Limiting 194
- Manage the Configuration File 199
- Upgrade the Firmware 201
- Reset the Wireless Controller 205
- Manage External Storage 206
- Manage Remote Access 207
- 6. Click the Apply button 208
- Specify Session Time-Outs 209
- Manage the System Logs 209
- Query the System Logs 210
- Save the System Logs 212
- Clear the System Logs 212
- View Alerts and Events 213
- View Radio Frequency Events 214
- View Load-Balancing Events 215
- View Rate-Limit Events 217
- View Redundancy Events 218
- View Stacking Events 218
- Manage Licenses 219
- View Your Licenses 220
- Retrieve Your Licenses 222
- Reboot Access Points 223
- Setting Description 225
- The default number is 69 225
- Stacking Concepts 228
- Configure a Stack 230
- VRRP Redundancy Concepts 237
- Before failover 238
- After failover 239
- VRRP N:1 Redundancy Concepts 241
- Figure 24 243
- Figure 25 243
- Figure 26 244
- Change a Redundant Controller 246
- Remove a Redundancy Group 247
- Its Components 248
- Monitor the Network 249
- To view the Usage screen: 266
- To view the Clients screen: 273
- Does Not Manage 279
- Controller 282
- Wireless Controller Manages 283
- 10. Click the Cancel button 294
- Troubleshooting 295
- Power LED Is Not Lit 296
- Status LED Never Turns Off 296
- Check the Ethernet Cabling 297
- Check the Internet Browser 298
- Resolve Discovery Problems 300
- Resolve Connection Problems 300
- Ping an Access Point 301
- • Factory Default Settings 304
- • Technical Specifications 304
- • Password Requirements 304
- Factory Default Settings 305
- Technical Specifications 305
- Password Requirements 306
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