Netgear WC7600 User Manual Page 299
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
299
ProSAFE Wireless Controller WC7600
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
Make sure that the Ethernet LEDs are lit. If they are off, follow the instructions in Ethernet
Port LEDs Are Not Lit on page 297.
• Wrong network configuration
- Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your computer.
- Verify that the IP address for your wireless controller and your computer are correct
and that the addresses are on the same subnet.
Use the Reset Button to Restore Default Settings
If you can access the wireless controller, you can use the Reboot/Reset Controllers screen
(the path is Maintenance > Backup/Restore) to perform a soft or hard reset (see
Reboot the
Wireless Controller on page 204).
If you can no longer access the wireless controller, press the Reset button on the front panel
(see
Front Panel Ports, Slots, and LEDs on page 12) to restore the factory default settings.
To clear all data and restore the factory default values:
1. Press and hold the Reset button for about eight seconds until the Status LED turns on
and begins to blink.
2. Release the Reset button. The reboot process is complete after several minutes when the
Status LED on the front panel goes off.
Note: After restoring the factory default configuration, the wireless
controller’s default LAN IP address is 192.168.0.250, the default login
user name is admin, and the default login password is password.
Resolve Problems with Date and Time
The Time Settings screen displays the current date and time of day (see Manage the Time
Settings on page 61). The wireless controller uses the Network Time Protocol (NTP) to
obtain the current time from one of several network time servers on the Internet. Each entry
in the log is stamped with the date and time of day.
- ProSAFE Wireless Controller 1
- Compliance 2
- Trademarks 2
- Chapter 1 Introduction 3
- Chapter 3 RF Planning 3
- Chapter 13 Troubleshooting 8
- Passwords Requirements 8
- Key Features and Capabilities 10
- Introduction 11
- Hardware Features 12
- Package Contents 12
- Table 1. LED functions 13
- Back Panel Features 14
- Figure 4. Product label 15
- NETGEAR ProSAFE Access Points 16
- Licenses 20
- Maintenance and Support 20
- Scenarios 21
- Profile Group Concepts 23
- Management VLAN 25
- Client VLANs 26
- DHCP Server 26
- RF Planning 41
- To define a building: 42
- Figure 12 43
- Figure 13 43
- To edit a building: 44
- To delete a building: 45
- Figure 14 46
- Figure 15 47
- Figure 16 49
- Figure 17 49
- Overview 51
- Manage the Time Settings 61
- Management VLAN Concepts 62
- Untagged VLAN Concepts 63
- Link Aggregation Concepts 63
- Manage the DHCP Server 65
- 5. Click the Add button 67
- Remove a DHCP Server 69
- Register Your Licenses 70
- To register your licenses: 72
- Manage Certificates 74
- Configure Syslog Settings 77
- To configure alarm actions: 79
- Manage Security Profiles and 82
- Profile Groups 82
- Small WLAN Networks 83
- Large WLAN Networks 84
- Profile Naming Conventions 84
- Add an Advanced Profile Group 91
- Server Groups 104
- Import a MAC List from a File 112
- 00:00:11:11:22:26 113
- 00:00:11:11:22:25 113
- Discover and Manage Access 119
- General Discovery Guidelines 120
- Layer 3 Discovery Guidelines 120
- Number of Controllers Octet 121
- 1 controller 02:04 121
- 2 controllers 02:08 121
- 3 controllers 02:0c 121
- Limitations after Discovery 122
- Points in a Layer 2 Subnet 123
- Manage the Managed AP List 131
- Item Description 132
- Manage Rogue Access Points 140
- Classify Rogue Access Points 142
- 00:00:11:11:22:29 144
- 00:00:11:11:22:28 144
- 00:00:11:11:22:27 144
- Manage Guest Network Access 145
- Configure a Portal 146
- 7. Click the Apply button 148
- User and Account Concepts 150
- Add a Management User 151
- Add a WiFi User 152
- Add a Captive Portal Account 154
- 6. Click the Add button 155
- Add a Captive Portal User 156
- Remove a User or Account 159
- Configure Wireless and QoS 161
- Settings 161
- Concepts 162
- Configure the Radio 162
- Configure Wireless Settings 165
- Profile Group 175
- Configure Channels 177
- Radio Frequency Concepts 180
- WLAN Healing Concepts 181
- Manage the Preferred Bands 186
- Quality of Service Concepts 188
- 8. Click the Apply button 191
- Manage Load Balancing 192
- Configure Load Balancing 193
- Manage Rate Limiting 194
- Manage the Configuration File 199
- Upgrade the Firmware 201
- Reset the Wireless Controller 205
- Manage External Storage 206
- Manage Remote Access 207
- 6. Click the Apply button 208
- Specify Session Time-Outs 209
- Manage the System Logs 209
- Query the System Logs 210
- Save the System Logs 212
- Clear the System Logs 212
- View Alerts and Events 213
- View Radio Frequency Events 214
- View Load-Balancing Events 215
- View Rate-Limit Events 217
- View Redundancy Events 218
- View Stacking Events 218
- Manage Licenses 219
- View Your Licenses 220
- Retrieve Your Licenses 222
- Reboot Access Points 223
- Setting Description 225
- The default number is 69 225
- Stacking Concepts 228
- Configure a Stack 230
- VRRP Redundancy Concepts 237
- Before failover 238
- After failover 239
- VRRP N:1 Redundancy Concepts 241
- Figure 24 243
- Figure 25 243
- Figure 26 244
- Change a Redundant Controller 246
- Remove a Redundancy Group 247
- Its Components 248
- Monitor the Network 249
- To view the Usage screen: 266
- To view the Clients screen: 273
- Does Not Manage 279
- Controller 282
- Wireless Controller Manages 283
- 10. Click the Cancel button 294
- Troubleshooting 295
- Power LED Is Not Lit 296
- Status LED Never Turns Off 296
- Check the Ethernet Cabling 297
- Check the Internet Browser 298
- Resolve Discovery Problems 300
- Resolve Connection Problems 300
- Ping an Access Point 301
- • Factory Default Settings 304
- • Technical Specifications 304
- • Password Requirements 304
- Factory Default Settings 305
- Technical Specifications 305
- Password Requirements 306
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