Netgear R6100 User Manual download pdf (Page 117)

Troubleshooting

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N750 Wireless Dual Band Gigabit Router WNDR4300

• Some cable modem service providers require you to use the MAC address of the

computer initially registered on the account. You can view the MAC address in the

Attached Devices screen.

Troubleshoot with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1. When power is first applied, verify that the Power LED

lights.

2. After 2 minutes, verify the following:

• The Power LED lights solid green.

• The Internet LED lights.

• The 2.4 GHz and 5 GHz LEDs light.

The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

• Make sure that the power cord is securely connected to your router and that the power

adapter is securely connected to a functioning power outlet.

• Check that you are using the 12V DC, 5A power adapter that NETGEAR supplied for this

product.

• If the Power LED blinks slowly and continuously

, the router firmware is corrupted. This can

happen if a firmware upgrade is interrupted, or if the router detects a problem with the

firmware. If the error persists, you have a hardware problem. For recovery instructions, or

help with a hardware problem, contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If all the

LEDs stay on, there is a fault within the router.

If all LEDs are still lit 1 minute after power-up:

• Cycle the power to see if the router recovers.

• Press and hold the Restore Factory Settings button to return the router to its factory

settings as explained in Factory Settings on page 123.

If the error persists, you might have a hardware problem and should contact technical

support at www.netgear.com/support.

Internet LED Is Off

If the Internet LED does not light, check the following:

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Netgear R6100 User Manual Page 117