Netgear DGND4000 User Manual Page 6
- Page / 160
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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6
N750 Wireless Dual Band Gigabit ADSL Modem Router DGND4000
VPN Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Add or Edit an Auto VPN Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Add or Edit a Manual VPN Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Chapter 10 Troubleshooting
Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Power LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Power LED Stays Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Internet or Ethernet Port LEDs Are Off. . . . . . . . . . . . . . . . . . . . . . . . . 141
Wireless LEDs Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
The Push 'N' Connect (WPS) Button Blinks Green . . . . . . . . . . . . . . . 141
Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Troubleshoot PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Troubleshoot Internet Browsing . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . .144
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Incorrect Date or Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Restore the Factory Settings and Password . . . . . . . . . . . . . . . . . . . . . . 146
Troubleshoot Your Netw
ork Using the Ping Utility . . . . . . . . . . . . . . . . . . 146
Test the LAN Path to Your Router . . . . . .
. . . . . . . . . . . . . . . . . . . . . . 147
Test the Path from Your C
omputer to a Remote Device . . . . . . . . . . . 147
Appendix A Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Appendix B Notification of Compliance
Index
- N750 Wireless Dual Band 1
- Gigabit DSL Modem 1
- Router—Premium Edition 1
- DGND4000 1
- Trademarks 2
- Contents 3
- Chapter 5 USB Storage 4
- Chapter 7 Security 4
- Chapter 8 Administration 5
- Chapter 9 Advanced Settings 5
- Chapter 10 Troubleshooting 6
- • Hardware Features 10
- • ADSL Microfilters 10
- • Verify the Cabling 10
- Unpack Your New Router 11
- Hardware Features 12
- Back Panel 13
- Front Panel 14
- Table 1. WPS button and LED 15
- Table 2. Wireless button 15
- Table 3. USB port 15
- Table 4. Internet LED 15
- Table 5. DSL LED 16
- Table 6. 5 GHz Wireless LED 16
- Table 8. USB LED 16
- Position Your Wireless Router 17
- ADSL Microfilters 18
- Hardware Setup 19
- Verify the Cabling 20
- Types of Logins and Access 22
- NETGEAR genie Setup 23
- ******** 24
- Manual Method 26
- NETGEAR genie BASIC Settings 28
- Internet Basic Settings 29
- Attached Devices 31
- Parental Controls 32
- USB Storage (Basic Settings) 33
- Basic Wireless Settings 34
- Wireless Network 36
- Security Options Settings 37
- Guest Networks 38
- NETGEAR genie App 40
- NETGEAR genie Mobile App 41
- NETGEAR genie ADVANCED Home 42
- Setup Wizard 43
- WPS Wizard 45
- VPN Wizard 46
- Setup Menu 48
- ADSL Setup 49
- WAN Setup 50
- Default DMZ Server 51
- Change the MTU Size 51
- Table 11. Common MTU sizes 52
- To change the MTU size: 52
- LAN Setup 53
- LAN TCP/IP Setup 54
- Use Router as a DHCP Server 54
- Address Reservation 54
- Quality of Service Setup 56
- QoS for a MAC Address 59
- USB Storage 61
- USB Drive Requirements 62
- ReadySHARE Access 62
- Share Photos 63
- USB Storage Basic Settings 64
- To access your USB device: 65
- Add or Edit a Network Folder 66
- USB Storage Advanced Settings 67
- Available Network Folders 68
- Media Server Settings 69
- Specify Approved USB Devices 70
- Using FTP 71
- USB Printer Control 73
- Control Center Configuration 75
- USB Printer 75
- Security 77
- Firewall Rules 79
- To add a custom service: 82
- Schedule for Firewall Rules 83
- Click Check 86
- Router Information 87
- Internet Port 87
- Show Statistics Button 88
- Connection Status Button 89
- View VPN Status 91
- Manage the Configuration File 92
- Back Up Settings 93
- Set Password 94
- Diagnostics 95
- Time Machine 97
- To access the drive: 98
- Administration 100
- Change the Partition Scheme 102
- Advanced Settings 103
- Advanced Wireless Settings 104
- Wireless Repeating Function 108
- Set Up the Base Station 109
- Set Up a Repeater Unit 110
- Remote Computer Access Basics 111
- To set up port forwarding: 115
- Add a Custom Service 117
- Set Up Port Triggering 118
- To set up port triggering: 119
- Dynamic DNS 120
- Static Routes 121
- To set up a static route: 123
- Remote Management 124
- USB Settings 125
- Universal Plug and Play 125
- Traffic Meter 127
- ReadySHARE Cloud 129
- Device Mode 131
- VPN Policies 131
- To manage the VPN policies: 132
- Troubleshooting 138
- Quick Tips 139
- Troubleshoot with the LEDs 140
- LEDs Never Turn Off 141
- Wireless LEDs Are Off 141
- Cannot Log In to the Router 142
- Cannot Access the Internet 142
- Troubleshoot PPPoE 144
- Changes Not Saved 145
- Incorrect Date or Time 145
- Wireless Connectivity 145
- Wireless Signal Strength 146
- Request timed out 147
- Supplemental Information 149
- Technical Specifications 151
- Notification of Compliance 152
- FCC Caution 154
- Interference Reduction Table 156
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