Netgear DGND4000 User Manual Page 143
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
143
N750 Wireless Dual Band Gigabit ADSL Modem Router DGND4000
2. Access the wireless modem router interface at http://www.routerlogin.net.
3. Select Admini
stration > Router Status.
4. Check that
an IP address is shown for the Internet port. If 0.0.0.0 is shown, your wireless
modem router has not obtained an IP address from your ISP.
If your wireless modem router cannot obtain an IP address from the ISP, you might need to
f
orce your cable or DSL modem to recognize your new wireless modem router by restarting
your network, as described in Sequence to Restart Your Network on p
age 139.
If your wireless modem router is still unable to obt
ain an IP address from the ISP, the problem
might be one of the following:
• Y
our Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PP
PoE) or some other type of
login.
• I
f your ISP requires a login, the login name and password might be set incorrectly.
• Y
our ISP might check for your computer’s host name.
Assign the computer host name of your ISP accoun
t as the account name in the Internet
Basic Settings screen.
• Y
our ISP allows only one Ethernet MAC address to connect to the Internet and might
check for your computer’s MAC address. In this case, do one of the following:
- I
nform your ISP that you have bought a new network device, and ask them to use the
wireless modem router’s MAC address.
- Con
figure your wireless modem router to clone your computer’s MAC address.
If your wireless modem router can obtain an IP address, but
your computer is unable to load
any web pages from the Internet:
• Y
our computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that tr
anslates Internet names (such as www
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the wireless modem
router’s configuration, reboot your computer, and verify the DNS address.You can
configure your computer manually with DNS addresses, as explained in your operating
system documentation.
• Y
our computer might not have the wireless modem router configured as its TCP/IP
gateway.
If your computer obtains its information from the wireless modem router by DHCP, reboot
t
he computer, and verify the gateway address.
• Y
ou might be running login software that is no longer needed.
If your ISP provided a program to log you in to th
e Internet (such as WinPoET), you no
longer need to run that software after installing your wireless modem router. You might
need to go to Internet Explorer and select Tools > Internet Options, click the
Connections tab, and select Never dial a connection.
- N750 Wireless Dual Band 1
- Gigabit DSL Modem 1
- Router—Premium Edition 1
- DGND4000 1
- Trademarks 2
- Contents 3
- Chapter 5 USB Storage 4
- Chapter 7 Security 4
- Chapter 8 Administration 5
- Chapter 9 Advanced Settings 5
- Chapter 10 Troubleshooting 6
- • Hardware Features 10
- • ADSL Microfilters 10
- • Verify the Cabling 10
- Unpack Your New Router 11
- Hardware Features 12
- Back Panel 13
- Front Panel 14
- Table 1. WPS button and LED 15
- Table 2. Wireless button 15
- Table 3. USB port 15
- Table 4. Internet LED 15
- Table 5. DSL LED 16
- Table 6. 5 GHz Wireless LED 16
- Table 8. USB LED 16
- Position Your Wireless Router 17
- ADSL Microfilters 18
- Hardware Setup 19
- Verify the Cabling 20
- Types of Logins and Access 22
- NETGEAR genie Setup 23
- ******** 24
- Manual Method 26
- NETGEAR genie BASIC Settings 28
- Internet Basic Settings 29
- Attached Devices 31
- Parental Controls 32
- USB Storage (Basic Settings) 33
- Basic Wireless Settings 34
- Wireless Network 36
- Security Options Settings 37
- Guest Networks 38
- NETGEAR genie App 40
- NETGEAR genie Mobile App 41
- NETGEAR genie ADVANCED Home 42
- Setup Wizard 43
- WPS Wizard 45
- VPN Wizard 46
- Setup Menu 48
- ADSL Setup 49
- WAN Setup 50
- Default DMZ Server 51
- Change the MTU Size 51
- Table 11. Common MTU sizes 52
- To change the MTU size: 52
- LAN Setup 53
- LAN TCP/IP Setup 54
- Use Router as a DHCP Server 54
- Address Reservation 54
- Quality of Service Setup 56
- QoS for a MAC Address 59
- USB Storage 61
- USB Drive Requirements 62
- ReadySHARE Access 62
- Share Photos 63
- USB Storage Basic Settings 64
- To access your USB device: 65
- Add or Edit a Network Folder 66
- USB Storage Advanced Settings 67
- Available Network Folders 68
- Media Server Settings 69
- Specify Approved USB Devices 70
- Using FTP 71
- USB Printer Control 73
- Control Center Configuration 75
- USB Printer 75
- Security 77
- Firewall Rules 79
- To add a custom service: 82
- Schedule for Firewall Rules 83
- Click Check 86
- Router Information 87
- Internet Port 87
- Show Statistics Button 88
- Connection Status Button 89
- View VPN Status 91
- Manage the Configuration File 92
- Back Up Settings 93
- Set Password 94
- Diagnostics 95
- Time Machine 97
- To access the drive: 98
- Administration 100
- Change the Partition Scheme 102
- Advanced Settings 103
- Advanced Wireless Settings 104
- Wireless Repeating Function 108
- Set Up the Base Station 109
- Set Up a Repeater Unit 110
- Remote Computer Access Basics 111
- To set up port forwarding: 115
- Add a Custom Service 117
- Set Up Port Triggering 118
- To set up port triggering: 119
- Dynamic DNS 120
- Static Routes 121
- To set up a static route: 123
- Remote Management 124
- USB Settings 125
- Universal Plug and Play 125
- Traffic Meter 127
- ReadySHARE Cloud 129
- Device Mode 131
- VPN Policies 131
- To manage the VPN policies: 132
- Troubleshooting 138
- Quick Tips 139
- Troubleshoot with the LEDs 140
- LEDs Never Turn Off 141
- Wireless LEDs Are Off 141
- Cannot Log In to the Router 142
- Cannot Access the Internet 142
- Troubleshoot PPPoE 144
- Changes Not Saved 145
- Incorrect Date or Time 145
- Wireless Connectivity 145
- Wireless Signal Strength 146
- Request timed out 147
- Supplemental Information 149
- Technical Specifications 151
- Notification of Compliance 152
- FCC Caution 154
- Interference Reduction Table 156
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