Netgear DGND4000 User Manual download pdf (Page 148)

Troubleshooting

148

N750 Wireless Dual Band Gigabit ADSL Modem Router DGND4000

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies like the

examples shown in the previous section are

displayed.

If you do not receive replies:

• Check tha

t your computer has the IP address of your wireless modem router listed as the

default gateway. If the IP configuration of your computer is assigned by DHCP, this

information is not visible in your computer’s Network Control Panel. Verify that the IP

address of the wireless modem router is listed as the default gateway.

• Check to see th

at the network address of your computer (the portion of the IP address

specified by the subnet mask) is different from the network address of the remote device.

• Check that

your cable or DSL modem is connected and functioning.

• If your ISP assig

ned a host name to your computer, enter that host name as the account

name in the Internet Basic Settings screen.

• Y

our ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your

broad

band modem, but some ISPs additionally restrict access to the MAC address of a

single computer connected to that modem. If this is the case, then configure your wireless

modem router to “clone” or “spoof” the MAC address from the authorized computer.

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Netgear DGND4000 User Manual Page 148