Netgear WNDAP380Rv2 User Manual download pdf (Page 121)

Troubleshooting

121

ProSAFE Dual Band Wireless-N Access Point with RFID Support, WNDAP380R

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections:

Make sure that the Active LED and LAN LED are lit. If one or both of these LEDs

are off, follow the instructions in

The Active LED or the LAN LED Is Not Lit on

page 118.

- Check that the corresponding link LEDs are lit on the hub, switch, or router ports

that are connected to your computer and the wireless access point.

• Wrong network configuration:

Verify that the Ethernet card driver software and TCP/IP software are both

installed and configured on your computer

- Verify that the IP address for your wireless access point and your workstation are

correct and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote

device.

1. From the Windows toolbar, click the Start button, and select Run.

2. In the Windows Run window, type:

ping -n 10 <

IP address>

where <IP address> is the IP address of a remote device such as the DNS server of your

ISP.

If the path is functioning correctly

, replies as in the previous section display. If you do not

receive replies:

• Check that your computer has the IP address of your router listed as the default wireless

access point. If the IP configuration of your computer is assigned by DHCP, this

information is not visible in your computer’s Network Control Panel. Verify that the IP

address of the router is listed as the default wireless access point.

• Check to see that the network address of your computer (the portion of the IP address

specified by the netmask) is dif

ferent from the network address of the remote device.

• Check that your cable or DSL modem is connected and functioning.

• If your ISP assigned a host name to your computer

, enter that host name as the account

name in the basis General system settings screen (see

Configure Basic General System

Settings and Time Settings on page 20).

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