Netgear WAG311 Installation Guide download pdf (Page 32)

Installation Guide for the NETGEAR Dual Band Wireless PCI Adapter WAG311

2-14 Basic Setup

Basic Troubleshooting Tips

If you have problems connecting to your wireless network, try the tips below.

Also, for problems with accessing network resources, the Windows software might not be installed

and configured properly on your computers. Please refer to Appendix C, “Preparing Your PCs for

Network Access” of the Reference Manual on the NETGEAR Dual Band Wireless PCI Adapter

WAG311 Resource CD (SW-10015-01).

Note: As of the date of publication of this manual, the Windows XP HotFix #Q815485

can prevent wireless adapters from connecting to the Internet and prevent wireless

adapters from reloading a working configuration after a restart of the computer. To see

if HotFix #Q815485 is installed, look in Add Remove Programs from the Windows

Control Panel. If installed, remove it. Future updates to the Windows XP operating

systems may correct this problem.

Symptom Cause Solution

I can connect to

an access point,

but I cannot

connect to other

computers on

the network or

the Internet.

This could be a

physical layer

problem or a

network

configuration

problem.

Check to make sure that the access point is physically

connected to the Ethernet network.

Make sure that the IP addresses and the Windows

networking parameters are all configured correctly.

Restart the cable or DSL modem, router, access point,

and notebook PC.

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Netgear WAG311 Installation Guide Page 32