Netgear R8000 User Manual download pdf (Page 160)

Troubleshooting

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Nighthawk X6 AC3200 Tri-Band WiFi Router

If your router is still unable to obtain an IP address from the ISP, the problem might be one of

the following:

• Your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of

• If your ISP requires a login, the login name and password might be set incorrectly.

• Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet

Setup screen.

• Your ISP allows only one Ethernet MAC address to connect to Internet and might check

for your computer’s MAC address. In this case, do one of the following:

- Inform your ISP that you have bought a new network device, and ask them to use the

router’s MAC address.

- Configure your router to clone your computer’s MAC address.

If your router has an IP address, but your computer is does not load any web pages from the

Internet, it might be due to one or more of the following reasons:

• Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www

addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or

two DNS servers for your use. If you entered a DNS address during the router’s

configuration, reboot your computer, and verify the DNS address. You can configure your

computer manually with DNS addresses, as explained in your operating system

documentation.

• Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer,

and verify the gateway address.

• You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no

longer need to run that software after installing your router. You might need to go to

Internet Explorer and select Tools > Internet Options, click the Connections tab, and

select Never dial a connection.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

 To troubleshoot a PPPoE connection:

1. Launch a web browser from a computer or wireless device that is connected to the

network.

2. Type http://www.routerlogin.net or http://www.routerlogin.com.

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Netgear R8000 User Manual Page 160