Netgear DM602 User Manual download pdf (Page 57)

Reference Manual for the Model DM602 ADSL Modem

Troubleshooting 6-5

4. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The

modem will continue to attempt to connect indefinitely.

If you cannot connect after several minutes, you may be using an incorrect Service Name, User

Name or Password. There also may be a provisioning problem with your ISP.

Troubleshooting Internet Browsing

If your modem can obtain an IP address but your PC is unable to load any web pages from the

Internet:

• Your PC may not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses)

to numeric IP

addresses. Typically your ISP will provide the addresses of one or two DNS

servers for your use. If you entered a DNS address during the modem’s configuration, reboot

your PC and verify the DNS address as described in

“Verifying TCP/IP Properties (Windows)“

on page 3-5. Alternatively, you may configure your PC manually with DNS addresses, as

explained in your operating system documentation.

• Your PC may not have the modem configured as its TCP/IP gateway.

If your PC obtains its information from the modem by DHCP, reboot the PC and verify the

gateway address as described in

“Verifying TCP/IP Properties (Windows)“ on page 3-5.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the

modem’s administration password to password and the IP address to 192.168.0.1. You can erase

the current configuration and restore factory defaults in two ways:

• Use the Default Reset button on the rear panel of the modem. Use this method for cases when

the administration password or IP address is not known.

Using the Default Reset button

To restore the factory default configuration settings without knowing the administration password

or IP address, you must use the Default Reset button on the rear panel of the modem.

1. Quickly press the Default Reset button three times.

2. The Test LED to turns on (about 10 seconds). Wait for the modem to reboot.

DM602.book Page 5 Monday, August 12, 2002 6:09 PM

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Netgear DM602 User Manual Page 57