Netgear DC112A User's Guide Page 149
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
149
AirCard Smart Cradle
The Connection Status screen displays.
6. Check the Connection Status screen to see if your PPPoE connection is up and working.
If the connection is not working, click the Connect button.
The cradle continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the cradle might be set up with an incorrect
service name, user name, or password, or your ISP might be experiencing a provisioning
problem.
Unless you connect manually, the cradle does not authenticate using PPPoE until data is
transmitted to the network.
Troubleshoot Internet Browsing
If your cradle can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
• Your computer might not recognize any DNS server addresses. A DNS server is a host
on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the cradle’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
• The cradle might not be configured as the default gateway in your computer.
Reboot the computer and verify that the cradle address (192.168.100.1) is listed by your
computer as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your cradle. You might need to go to Internet Explorer and select
Tools > Internet Options, click the Connections tab, and select the Never dial a
connection. Other browsers have similar features.
Changes Not Saved
If the cradle does not save the changes you make in the cradle interface, do the following:
• When entering configuration settings, always click the Apply button before moving to
another screen or tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. It is possible that the changes
occurred, but the old settings might be in the web browser’s cache.
- AirCard® Smart Cradle 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 6 Network Settings 4
- Chapter 11 Troubleshooting 6
- Front Panel 8
- Table 1. LED descriptions 9
- Rear Panel 10
- Hardware Setup 11
- Position the Smart Cradle 13
- Install Your Smart Cradle 14
- Connect to the AirCard Smart 16
- Wired Connection 17
- WiFi Connection 17
- Types of Logins 18
- Change the Language 18
- Internet Setup 20
- Manage a Mobile Hotspot 21
- Internet port 22
- Scroll to 26
- Change the MTU Size 39
- Table 2. Common MTU sizes 40
- Control Internet Access 41
- Set Up Parental Controls 42
- To set up access control: 44
- To block Internet sites: 47
- To block services: 48
- To schedule blocking: 50
- To add a custom service: 54
- Set Up Port Triggering 57
- Add a Port Triggering Service 58
- Enable Port Triggering 59
- Optimize Performance 61
- To enable upstream QoS: 62
- Add QoS Rules 63
- Set Up QoS for a MAC Address 66
- Edit an Upstream QoS Policy 67
- Delete an Upstream QoS Policy 67
- To disable WMM QoS: 69
- Network Settings 70
- View WAN Settings 71
- Reserve LAN IP Addresses 78
- Specify Basic WiFi Settings 80
- To change the WPA settings: 83
- Set Up a Guest Network 84
- Control the Wireless Radios 86
- Set Up a Wireless Schedule 87
- Specify WPS Settings 88
- Cable this port to a LAN port 89
- Smart WiFi Router 91
- To set up bridge mode: 92
- To set up Facebook WiFi: 94
- Change the admin Password 98
- Recover the admin Password 99
- AirCard Smart Cradle 100
- AirCard Smart Cradle 101
- Back Up Settings 103
- Custom Static Routes 106
- Edit a Static Route 107
- Delete a Static Route 108
- Remote Management 109
- Monitor Internet Traffic 111
- 6. Click the Apply button 113
- Your settings are saved 113
- USB Device Requirements 115
- Access a USB Device 115
- Use FTP Within the Network 120
- To view network folders: 121
- To add a network folder: 122
- To edit a network folder: 123
- Approve USB Devices 124
- Safely Remove a USB Device 125
- This takes the drive offline 126
- Internet 127
- To set up FTP access: 128
- Your Personal FTP Server 130
- FTP Directory: FTP:// 131
- FTP Directory: 131
- To change your settings: 134
- Share a USB Printer 135
- To download the utility: 137
- To install the utility: 137
- Use the Shared Printer 138
- To change the language: 142
- To specify the time-out: 142
- Troubleshooting 144
- Troubleshoot with the LEDs 145
- Cannot Log In to the Cradle 146
- Cannot Access the Internet 147
- Troubleshoot PPPoE 148
- Changes Not Saved 149
- Cellular Network Connectivity 150
- WiFi Connectivity 150
- Supplemental Information 153
- Factory Settings 154
- Supplemental Information 155
- Technical Specifications 156
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