Netgear D6200 User Manual download pdf (Page 147)

Troubleshooting

147

D6200 WiFi DSL Modem Router

2. Access the WiFi DSL modem router interface at http://www.routerlogin.net.

3. Select Administration > Router Status.

4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your WiFi DSL

modem router has not obtained an IP address from your ISP.

If your WiFi DSL modem router cannot obtain an IP address from the ISP, you might need to

force your cable or DSL modem to recognize your new WiFi DSL modem router by restarting

your network. For more information, see

Sequence to Restart Your Network on page 143.

If your WiFi DSL modem router is still unable to obtain an IP address from the ISP, the

problem might be one of the following:

• Your Internet service provider (ISP) might require a login program.

Ask your ISP whether it requires PPP over Ethernet (PPPoE) or some other type of login.

• If your ISP requires a login, the login name and password might be set incorrectly.

• Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet

Setup screen.

• Your ISP allows only one Ethernet MAC address to connect to the Internet and might

check for your computer’s MAC address. In this case, do one of the following:

- Inform your ISP that you have bought a new network device, and ask them to use the

WiFi DSL modem router’s MAC address.

- Configure your WiFi DSL modem router to clone your computer’s MAC address.

If your WiFi DSL modem router can obtain an IP address, but your computer is unable to load

any web pages from the Internet:

• Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www

addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or

two DNS servers for your use. If you entered a DNS address during the WiFi DSL modem

router’s configuration, reboot your computer, and verify that DNS address. You can

configure your computer manually with DNS addresses, as explained in your operating

system documentation.

• Your computer might not have the WiFi DSL modem router configured as its TCP/IP

gateway.

If your computer obtains its information from the WiFi DSL modem router by DHCP,

reboot the computer, and verify the gateway address.

• You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no

longer need to run that software after installing your WiFi DSL modem router. You might

need to go to Internet Explorer and select Tools > Internet Options, click the

Connections tab, and select Never dial a connection.

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Netgear D6200 User Manual Page 147