Netgear 790S User's Guide download pdf (Page 98)

Troubleshooting

Zain Mobile Hotspot

The Wi-Fi network name does not appear in the list

of networks

If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these

suggestions:

• Refresh the list of networks.

• If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake

the hotspot.

• If the hotspot is tethered to your computer

, make sure that Wi-Fi is set to stay on when the

hotspot is tethered. See Reset the hotspot on page 99.

The No Signal icon displays on either the touchscreen

or the hotspot web page

If the No Signal icon ( ) displays on either the touchscreen or the hotspot web page, make

sure that you are in your network service provider’s coverage area.

Your device cannot access the hotspot web page

when connected to a VPN

If you are using your hotspot while connected to a VPN, you might not be able to access the

hotspot web page using http://hotspot.zain.

To directly access the hotspot web page hosted on the device, enter the address

http://192.168.1.1 in your browser.

The hotspot cannot connect to a computer running

Windows Vista

Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP

address from certain routers. More information and a fix are available at

http://support.microsoft.com/kb/928233, or visit the Microsoft support website and search for

knowledge base article 928233.

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Netgear 790S User's Guide Page 98