Netgear WN2000RPT User Manual download pdf (Page 65)

FAQs and Troubleshooting

N300 WiFi Range Extender WN2000RPT

You Cannot Join a WiFi Network and Receive an Error

Message

To join a WiFi network, you must know its network name (also called the SSID) so that you

can select it. If the network is secure, you must know the passphrase or key. If the extender

does not connect to the network that you select, the following message displays:

Connection was not established to the selected network.

If this situation occurs, the cause might be one of the following:

• You might have typed the network name, passphrase, or key incorrectly. Use the Setup

Wizard to select a WiFi network from the list with detected networks, and retype the

passphrase or key

. The passphrase or key is case-sensitive. For example,

PASSWORD25 is not the same as Password25 or password25.

• If the extender cannot detect your WiFi network, check to see if your WiFi network is still

up. Make sure that the WiFi router is turned on. If possible, move the extender closer to

the WiFi router

. For more information, see Improve the Connection Between the Extender

and the W

iFi Router on page 66.

• If the extender Link Rate LED is red, a poor WiFi connection exists between the WiFi

router and the extender. Y

ou can establish the best connection with a clear line of sight

between the extender and the WiFi router. Make sure that no physical obstacles exist

between the extender and the WiFi router, and try to move the extender closer to the WiFi

router. For more information, see Improve the Connection Between the Extender and the

WiFi Router on page 66.

If you use the Setup Wizard, and the extender cannot connect to the WiFi router or cannot

get an IP address from the WiFi router

, or the WiFi router is not connected to the Internet, the

Setup Wizard displays the following message:

ou are not able to connect to the Internet. Click Continue to run through setup again to

connect to your network.

Either run the Setup Wizard again or exit the Setup Wizard and try again later (see Log In to

the Extender After Initial Setup on page 26 and Run the Setup Wizard Again After Initial

Setup on page 47).

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Netgear WN2000RPT User Manual Page 65