Netgear WNDR3800 User Manual download pdf (Page 111)

111

9. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with

your router. If you do not find the solution here, check the NETGEAR support site at

http://support.netgear.com for product and contact information.

This chapter contains the following sections:

• Quick Tips

• Troubleshooting with the LEDs

• Cannot Log In to the Router

• Cannot Access the Internet

• Changes Not Saved

• Incorrect Date or Time

• Wireless Connectivity

1 2 ... 106 107 108 109 110 111 112 113 114 115 116 ... 128 129

N600 Wireless Dual Band 1
Gigabit Router Premium 1
Edition WNDR3800 1
Technical Support 2
Trademarks 2
Statement of Conditions 2
Contents 3
Chapter 5 USB Storage 4
Chapter 6 Security 4
Chapter 7 Administration 4
Chapter 8 Advanced Settings 5
Chapter 9 Troubleshooting 5
Hardware Setup 7
Premium Features 8
TiVo Support 9
Unpack Your New Router 10
Hardware Features 11
Table 1. LED Descriptions 12
Back Panel 13
Position Your Wireless Router 14
Connecting to the router 15
Router Setup Preparation 16
Types of Logins and Access 16
NETGEAR Genie Setup 17
Upgrade Router Firmware 18
Manual Method 20
Genie Basic Settings 21
Internet Setup 22
Attached Devices 24
Parental Controls 25
ReadySHARE USB Storage 25
Basic Wireless Settings 26
Region Selection 27
Wireless Network 28
2.4 GHz b/g/n and 5.0 GHz a/n 28
Security Options Settings 28
Guest Networks 29
Set Up a Video Network 30
Genie Advanced Home 32
Setup Wizard 33
WPS Wizard 34
Setup Menu 35
WAN Setup 36
Default DMZ Server 37
Change the MTU Size 37
Table 2. Common MTU Sizes 38
 To change the MTU size: 38
LAN Setup 39
LAN Setup Screen Settings 40
Address Reservation 41
QoS for a Router LAN Port 44
QoS for a MAC Address 45
USB Storage 47
USB Drive Requirements 48
ReadySHARE Access 48
Safely Remove a USB Drive 48
File Sharing Scenarios 49
Basic Settings 50
Add or Edit a Network Folder 51
ReadySHARE Cloud 52
ReadySHARE Print 55
USB Control Center Utility 55
Control Center Configuration 57
USB Printer 57
USB Speaker 58
USB Storage Advanced Settings 59
Available Network Folders 60
Media Server Settings 61
Specify Approved USB Devices 62
Security 65
 To block services: 67
Schedule Blocking 68
 To schedule blocking: 69
Administration 71
Upgrade the Router Firmware 72
View Router Status 73
Statistics Button 74
Connection Status Button 75
Manage the Configuration File 78
Set Password 79
Password Recovery 80
Time Machine 81
 To access the drive: 82
Change the Partition Scheme 85
Advanced Wireless Settings 87
Wireless Repeating Function 90
Set Up the Base Station 91
Set Up a Repeater Unit 92
Remote Computer Access Basics 93
 To set up port forwarding: 97
Add a Custom Service 98
Set Up Port Triggering 100
Advanced Settings 101
Dynamic DNS 102
Static Routes 104
 To set up a static route: 105
Remote Management 106
USB Settings 107
Universal Plug and Play 107
Traffic Meter 109
Troubleshooting 111
Quick Tips 112
Troubleshooting with the LEDs 113
Cannot Log In to the Router 114
Cannot Access the Internet 115
Changes Not Saved 116
Incorrect Date or Time 116
Wireless Connectivity 116
Wireless Signal Strength 117
Supplemental Information 118
Factory Default Settings 119
Technical Specifications 121
Notification of Compliance 122
FCC Caution 124
Industry Canada 125
Caution: 125
Avertissement: 125

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