Netgear WNDA3100v2 User's Guide download pdf (Page 54)

NETGEAR RangeMax Dual Band Wireless-N USB Adapter WNDA3100v2 User Manual

4-2

v1.0, June 2009

I cannot connect to a router or access point.

The router is available, and there is good

signal strength.

• If the router is WPA-PSK protected, you need the correct

WPA-PSK passphrase.

• The wireless-N USB adapter might still be connected to the

previous wireless network. Use the Networks tab to view

networks in your area and to select the correct wireless

network. See “Connecting to a Wireless Network” on

page 1-6.

• If the router is WEP protected (either 64- or 128- bit

encryption), you are prompted to enter the WEP encryption

security information.

The connection status in the Status Bar

shows that I am connected to a router or

access point, but not to the Internet.

Check the router’s Internet connection.

Throughput is only 54 Mbps or only 14

Mbps.

The wireless-N USB adapter can operate at faster speeds.

• At 54 Mbps you are probably connecting to a standard

802.11g network. See Chapter 3, “Wireless Network

Performance”.

• If you do not have a USB 2.0 port on your PC, the

throughput is limited to the 14 Mbps of the USB 1.1

standard.

The Smart Wizard keeps asking me to save

settings.

If you change the settings, the Smart Wizard offers you the

chance to save the changes. To avoid this prompt, simply click

Apply before you close the Smart Wizard.

Two WNDA3100v2 icons are in the system

tray.

You have an older software version installed on your system

and it needs to be removed. See “Removing the

WNDA3100v2 Software” in Chapter 1 or “Upgrading the

WNDA3100v2 Software” in Chapter 1.

I can connect to the access point, but not to

the other computers on the network or to

the Internet.

This could be a physical layer problem or a network

configuration problem.

1. Check to make sure that the access point is physically

connected to the Ethernet network.

2. Make sure that the IP addresses and the Windows

networking parameters are all configured correctly. See

the link to “Internet Networking and TCP/IP Addressing:” in

Chapter B

3. Restart the cable or DSL modem, router or access point,

and computer.

Table 4-1. Troubleshooting Tips (continued)

Problem Action

1 2 ... 49 50 51 52 53 54 55 56 57 58 59 60

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