Netgear RP114 User Manual download pdf (Page 127)

Reference Guide for the Model RP114 Web Safe Router

Troubleshooting 11-3

Note:

Recent versions of Windows and MacOS will generate and assign an IP address if the

computer cannot reach a DHCP server. These auto-generated addresses are in the range of

169.254.x.x. If your IP address is in this range, check the Ethernet connection from the PC to

the router and reboot your PC.

• Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet

Explorer, click Refresh to be sure the Java applet is loaded.

• Make sure you are using the correct login information. The factory default login name is

“admin” and the password is “1234”. Make sure that CAPS LOCK is off when entering this

information.

• Try quitting the browser and launching it again.

• If your router’s IP address has been changed and you don’t know the current IP address, clear

the router’s configuration to factory defaults. This will set the router’s IP address to

192.168.0.1.

If the router does not save changes you have made in the Web Configuration Interface, check the

following:

• When entering configuration settings, be sure to click the APPLY button before moving to

another menu or tab, or your changes are lost.

• Click the Refresh or Reload button in the Web browser. The changes may have occurred, but

the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able

to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your

router must request an IP address from the ISP. You can determine whether the request was

successful using either the browser interface or the Manager interface.

To check the WAN IP address from the browser interface:

1. Launch your browser and select an external site such as www.netgear.com

2. Access the Main Menu of the router’s configuration at http://192.168.0.1

3. Under the Advanced heading, click on Maintenance

4. Check that an IP address is shown for the WAN Port

If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

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Netgear RP114 User Manual Page 127