Netgear JNR1010 User Manual download pdf (Page 90)

Troubleshooting

N150 4-Port Wireless Router JNR1010

Troubleshooting Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages

from the Internet, check the following:

• Your computer might not recognize any DNS server addresses. A DNS server is a host on

the Internet that translates Internet names (such as www addresses) to numeric IP

addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you

entered a DNS address during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as

explained in the documentation for your computer.

• Your computer might not have the router configured as its default gateway.

Reboot the computer and verify that the router address (www.routerlogin.net) is listed by

your computer as the default gateway address.

• You might be running log-in software that is no longer needed. If your ISP provided a

program to log you in to the Internet (such as WinPoET), you no longer need to run that

software after installing your router. You might need to go to Internet Explorer and select

Tools > Internet Options, click the Connections tab, and select Never dial a

connection.

Changes Not Saved

If the router does not save the changes you make in the router interface, check the following:

• When entering configuration settings, always click the Apply button before moving to

another screen or tab, or your changes are lost.

• Click the Refresh or Reload button in the web browser. The changes might have

occurred, but the old settings might be in the web browser’s cache.

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Netgear JNR1010 User Manual Page 90