Netgear EX6200 User Manual download pdf (Page 120)

FAQs and Troubleshooting

120

AC1200 WiFi Range Extender

You Cannot Join a WiFi Network and Receive an Error

Message

To join a WiFi network, you must know its network name (also called the SSID) so that you

can select it. If the network is secure, you must know the passphrase or key. If the extender

does not connect to the network that you select, the cause might be one of the following:

• You might have typed the network name, passphrase, or key incorrectly. Use Smart

Setup (see

Run Smart Setup Again After Initial Setup on page 69) to select a WiFi

network from the list with detected networks, and retype the passphrase or key. The

passphrase or key is case-sensitive. For example, PASSWORD25 is not the same as

Password25 or password25.

• If the extender cannot detect your WiFi network, check to see if your WiFi network is still

up. Make sure that the WiFi router is turned on. If possible, move the extender closer to

the WiFi router. For more information, see

Improve the Connection Between the Extender

and the WiFi Router on page 121.

• If the extender Link Rate LED is red, a poor WiFi connection exists between the WiFi

router and the extender. You can establish the best connection with a clear line of sight

between the extender and the WiFi router. Make sure that no physical obstacles exist

between the extender and the WiFi router, and try to move the extender closer to the WiFi

router. For more information, see

Improve the Connection Between the Extender and the

WiFi Router on page 121.

If you use Smart Setup, and the extender cannot connect to the WiFi router or cannot get an

IP address from the WiFi router, or the WiFi router is not connected to the Internet, Smart

Setup might display the following message:

You are not able to connect to Internet. Click “Continue” to run through setup or “Exit” to

manually configure the connection.

Either run Smart Setup again, exit Smart Setup and configure the connection manually (see

Connect the Extender to a WiFi Network Without Using Smart Setup on page 39), or try

Smart Setup again later (see Run Smart Setup Again After Initial Setup on page 69).

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Netgear EX6200 User Manual Page 120