Netgear D6100 User Manual Page 206
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Diagnostics and Troubleshooting
206
AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100
Reboot the Modem Router from the Web Management
Interface
You or NETGEAR technical support can reboot the modem router from the web management
interface, either locally or remotely, for example, when the modem router seems to be
unstable or is not operating normally.
To reboot the modem router from the web management interface:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. T
ype http://www
.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin.
The default password is
password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
5. Select ADVANCED >
Administration > Diagnostics.
The Diagnostics screen displays.
6. Click the Reboot button.
The modem router reboots.
Quick Tips for Troubleshooting
The following table includes tips for troubleshooting some common problems.
Table 4. Quick tips for troubleshooting
Problem Possible Solution
Your network is unresponsive
or does not function normally.
Restart your network:
1. Turn off and unplug the DSL, cable, or fiber modem.
2. Turn off the modem router.
3. Plug in the DSL, cable, or fiber modem and turn it on. Wait two minutes.
4. Turn on the modem router and wait two minutes.
If network problems still occur
, make sure that your ISP does not require you to
use the MAC address of the computer that was used to initially register the ISP
account. If your ISP does require that you do this, you must change the modem
router MAC address that the modem router uses. For more information, see
Manually Set Up the Internet Connection on page 45.
- AC1200 WiFi DSL Modem Router— 1
- Essentials Edition 1
- Compliance 2
- Trademarks 2
- Contents 3
- Unpack Your Modem Router 9
- Front Panel with LEDs 10
- Table 1. LED descriptions 11
- WiFi On/Off button 13
- WPS button 13
- Bottom Panel Product Label 14
- Install and Access the Modem 15
- Router and Its Network 15
- Position Your Modem Router 16
- Wired Connection 17
- WiFi Connection 17
- Types of Logins 17
- DSL Service 19
- Modem Router 20
- Change Settings 33
- Change the Language 34
- Time-Out Period 34
- Set Up Password Recovery 36
- Manage the Internet Settings 39
- Manually 39
- To use the Setup Wizard: 40
- L2TP Service 48
- Manage the MTU Size 70
- Change the MTU Size 71
- Main Network 73
- 7. Click the Apply button 77
- Your settings are saved 77
- To configure WEP security: 80
- Use WPS with the PIN Method 83
- Guest Network 84
- To set up a guest network: 85
- 6. Click the Apply button 87
- Control the WiFi Radios 88
- Set Up a WiFi Schedule 90
- Manage the WPS Settings 92
- Manage Advanced WiFi Features 93
- Cable the red Internet port 95
- Set Up Parental Controls 98
- Set Up Blocking 105
- Specify a Trusted Computer 108
- Firewall Rules 109
- Optimize Performance 113
- Optimize Traffic with QoS 114
- To change a QoS rule: 119
- Remove a QoS Rule 120
- Remove All QoS Rules 121
- To disable WMM QoS: 124
- Settings 125
- Manage the ADSL Settings 126
- Set Up a Default DMZ Server 129
- Manage NAT Filtering 131
- Enable and Configure a VLAN 131
- Manage Dynamic DNS 133
- To manage the RIP settings: 137
- Reserve a LAN IP address 138
- Change a Reserved IP Address 139
- Set Up a Static Route 143
- Change a Static Route 145
- Remove a Static Route 145
- Manage the Modem Router and 147
- Monitor the Traffic 147
- Back Up the Settings 151
- Restore the Settings 151
- Recover the admin Password 152
- Use the Reset Button 153
- Erase the Settings 154
- Modem, and WiFi Settings 155
- View the Traffic Statistics 159
- View the Logs 165
- Specify a Syslog Server 167
- To use remote access: 177
- Manage Firewall Rules, Port 178
- Applications 179
- Firewall Rule 185
- Outbound Firewall Rule 187
- Application 191
- Change a Port Forwarding Rule 192
- Remove a Port Forwarding Rule 193
- Add a Port Triggering Rule 196
- Change a Port Triggering Rule 197
- Remove a Port Triggering Rule 199
- Disable Port Triggering 200
- Perform Diagnostics 204
- Display the Routing Table 205
- Interface 206
- Troubleshoot with the LEDs 207
- Power LED Remains Solid Amber 208
- Power LED Is Off 208
- WiFi LED Is Off 208
- DSL LED Is Green 210
- DSL LED Is Blinking Green 210
- Internet LED Is Off 211
- Obtain an Internet IP Address 211
- Troubleshoot PPPoE or PPPoA 212
- Changes Are Not Saved 214
- Supplemental Information 217
- Factory Settings 218
- Supplemental Information 219
- Technical Specifications 220
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