Netgear 208-10026-01 User Manual download pdf (Page 24)

ADSL Modem Router Setup Manual

2-8 Troubleshooting

v1.1, 2006-2

1. From the Windows toolbar, click the Start button and select Run.

2. In the field provided, type Ping followed by the IP address of the router, as in this example:

ping 192.168.0.1

3. Click OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections

— Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN

or ADSL Internet Port LEDs Not On” on page 2-3.

— Check that the corresponding Link LEDs are on for your network interface card and

for the hub ports (if any) that are connected to your workstation and router.

• Wrong network configuration

— Verify that the Ethernet card driver software and TCP/IP software are both installed

and configured on your PC or workstation.

— Verify that the IP address for your router and your workstation are correct and that the

addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote device.

From the Windows run menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not

receive replies:

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Netgear 208-10026-01 User Manual Page 24