Netgear 208-10026-01 User Manual download pdf (Page 22)

ADSL Modem Router Setup Manual

2-6 Troubleshooting

v1.1, 2006-2

Verify with your ISP the Multiplexing Method and parameter value, and update the router’s

ADSL Settings accordingly.

• Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)

• If you have selected a login program, you may have incorrectly set the Service Name, User

Name and Password. See “Troubleshooting PPPoE or PPPoA”, below.

• Your ISP may check for your computer's host name.

Assign the computer Host Name of your ISP account to the ADSL modem router in the

browser-based Setup Wizard.

• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for

your computer’s MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router’s

MAC address.

Configure your router to spoof your computer’s MAC address. This can be done in the Basic

Settings menu. Refer to the online help in the ADSL modem router main menu.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:

1. Access the Main Menu of the router at http://192.168.0.1.

2. Under the Maintenance heading, select the Router Status link.

3. Click the Connection Status button.

4. If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

5. If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The

ADSL modem router will continue to attempt to connect indefinitely.

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Netgear 208-10026-01 User Manual Page 22