Netgear WC9500 User Manual Page 10
- Page / 357
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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10
ProSAFE Wireless Controller WC9500
Use the Reset Button to Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . 341
Resolve Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Resolve Problems with Access Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Resolve Discovery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Resolve Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Network Performance and Rogue Access Point Detection. . . . . . . . . . . . . . 343
Use the Diagnostic Tools on the Wireless Controller . . . . . . . . . . . . . . . . . . . . . 343
Ping an Access Point. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Trace a Route to an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Appendix A Factory Default Settings, Technical Specifications,
and Passwords Requirements
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Password Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Index
- ProSAFE Wireless Controller 1
- Compliance 2
- Trademarks 2
- Revision History 2
- Contents 4
- Register the Licenses 5
- Chapter 13 Troubleshooting 9
- Introduction 11
- Key Features and Capabilities 12
- Package Contents 14
- Hardware Features 14
- Table 1. LED functions 15
- Back Panel Features 16
- Figure 4. Product label 17
- Supported NETGEAR Antennas 21
- Licenses 23
- Maintenance and Support 23
- Scenarios 24
- Profile Group Concepts 26
- System Planning Concepts 28
- Client VLANs 29
- DHCP Server 29
- RF Planning and Deployment 45
- RF Planning Overview 46
- Add a Building and Floors 49
- Scale a Floor 53
- Add a WiFi Obstruction Area 58
- Change the Name of a Building 61
- Duplicate a Single Floor 62
- Remove a Single Floor 63
- Signal strength at 68
- 6. Click the floor name 70
- The floor map displays 70
- 7. Click the AP 70
- Access points 82
- Overview 84
- Manage the Time Settings 94
- Management VLAN Concepts 95
- Untagged VLAN Concepts 96
- Link Aggregation Concepts 96
- Manage the DHCP Server 98
- Add a DHCP Server 99
- 5. Click the Add button 100
- Remove a DHCP Server 102
- Register Your Licenses 103
- 7. Click the Apply button 104
- The changes are saved 104
- To register your licenses: 105
- Manage Certificates 107
- Settings 108
- Configure Syslog Settings 110
- 6. Click the Apply button 111
- To configure alarm actions: 112
- Setting Description 113
- Manage Security Profiles and 115
- Profile Groups 115
- Small WLAN Networks 116
- Large WLAN Networks 117
- Profile Naming Conventions 117
- Add an Advanced Profile Group 124
- Server Groups 136
- Import a MAC List from a File 145
- Discover and Manage Access 152
- General Discovery Guidelines 153
- Layer 3 Discovery Guidelines 153
- Points in a Layer 2 Subnet 154
- Manage the Managed AP List 163
- Configure Wireless and QoS 172
- Concepts 173
- Configure the Radio 173
- Configure Wireless Settings 176
- Profile Group 186
- Configure Channels 188
- Radio Frequency Concepts 191
- WLAN Healing Concepts 192
- Manage the Preferred Bands 198
- Quality of Service Concepts 200
- 8. Click the Apply button 203
- Manage Load Balancing 204
- Configure Load Balancing 205
- Manage Rate Limiting 206
- Manage Rogue Access Points 212
- Classify Rogue Access Points 214
- 00:00:11:11:22:29 216
- 00:00:11:11:22:28 216
- 00:00:11:11:22:27 216
- 00:00:11:11:22:26 216
- 00:00:11:11:22:25 216
- Manage Guest Network Access 217
- Configure a Portal 218
- User and Account Concepts 222
- Add a Management User 223
- Add a WiFi User 224
- Add a Captive Portal Account 226
- 6. Click the Add button 227
- Add a Captive Portal User 230
- Remove Users or Accounts 236
- Upgrade the Firmware 241
- To upgrade the firmware: 242
- Reset the Wireless Controller 245
- Manage External Storage 246
- Manage Remote Access 247
- Specify Session Time-Outs 249
- Manage the System Logs 250
- Save the System Logs 252
- View Alerts and Events 253
- View System Alerts 254
- View Radio Frequency Events 255
- View Load-Balancing Events 256
- View Rate-Limit Events 257
- To view rate-limit events: 258
- View Redundancy Events 259
- View Stacking Events 260
- Manage Licenses 261
- Retrieve Your Licenses 263
- Reboot Access Points 264
- The default number is 69 266
- Stacking Concepts 269
- Configure a Stack 271
- VRRP Redundancy Concepts 278
- VRRP ID 123 279
- VRRP N:1 Redundancy Concepts 282
- Change a Redundant Controller 287
- Remove a Redundancy Group 289
- Monitor the Network 291
- To view the Usage screen: 308
- To view the Clients screen: 315
- Does Not Manage 321
- Item Description 322
- Controller 324
- Wireless Controller Manages 325
- 12. Click the OK button 336
- Troubleshooting 337
- Power LED Is Not Lit 338
- Status LED Never Turns Off 338
- Check the Ethernet Cabling 339
- Check the Internet Browser 340
- Resolve Discovery Problems 342
- Resolve Connection Problems 342
- Ping an Access Point 343
- • Factory Default Settings 346
- • Technical Specifications 346
- • Password Requirements 346
- Factory Default Settings 347
- Technical Specifications 348
- Password Requirements 349
- Numerics 351
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