Netgear DG834G User Manual Page 152
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Reference Manual for the ADSL Modem Wireless Router DG834G
8-8 Troubleshooting
v1.0, October 2006
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
• Wrong physical connections
— Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN
or Internet Port LEDs Not On” on page 8-2.
— Check that the corresponding Link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and router.
• Wrong network configuration
— Verify that the Ethernet card driver software and TCP/IP software are both installed
and configured on your PC or workstation.
— Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
— Check that your PC has the IP address of your router listed as the default modem router. If
the IP configuration of your PC is assigned by DHCP, this information will not be visible
in your PC’s Network Control Panel. Verify that the IP address of the router is listed as the
default modem router as described in “Preparing a Computer for Network Access” in
Appendix C.
— Check to see that the network address of your PC (the portion of the IP address specified
by the netmask) is different from the network address of the remote device.
— Check that your cable or DSL modem is connected and functioning.
- Reference Manual for the 1
- ADSL Modem Wireless 1
- Router DG834G 1
- Change History 6
- Contents 7
- Chapter 1 13
- About This Manual 13
- How to Print this Manual 14
- About This Manual 1-3 15
- 1-4 About This Manual 16
- Chapter 2 17
- Introduction 17
- Key Features 18
- Introduction 2-3 19
- Protocol Support 20
- Introduction 2-5 21
- Content Filtering 22
- What’s in the Box? 23
- The Router’s Front Panel 24
- The Router’s Rear Panel 25
- 2-10 Introduction 26
- Table 2-2 26
- Chapter 3 27
- Wireless Configuration 27
- 6HFXULW\2SWLRQV 28
- 5DQJH8SWR)HHW 28
- Wireless Configuration 3-3 29
- Figure 3-2 29
- 3-4 Wireless Configuration 30
- Wireless Configuration 3-5 31
- 3-6 Wireless Configuration 32
- Wireless Configuration 3-7 33
- 3-8 Wireless Configuration 34
- Figure 3-3 34
- Wireless Configuration 3-9 35
- Figure 3-4 35
- 3-10 Wireless Configuration 36
- Figure 3-5 36
- Wireless Configuration 3-11 37
- How to Configure WEP 38
- How to Configure WPA-PSK 39
- How to Configure WPA-802.1x 40
- Chapter 4 41
- Protecting Your Network 41
- 4-2 Protecting Your Network 42
- Figure 4-2 42
- Protecting Your Network 4-3 43
- 4-4 Protecting Your Network 44
- Figure 4-3 44
- Firewall Rules 45
- 4-6 Protecting Your Network 46
- Figure 4-4 46
- Protecting Your Network 4-7 47
- Figure 4-5 47
- 4-8 Protecting Your Network 48
- Figure 4-6 48
- Protecting Your Network 4-9 49
- 4-10 Protecting Your Network 50
- Figure 4-7 50
- Order of Precedence for Rules 51
- Services 52
- How to Set Your Time Zone 53
- 4-14 Protecting Your Network 54
- Figure 4-11 54
- Protecting Your Network 4-15 55
- Security Service Settings 56
- Protecting Your Network 4-17 57
- Parental Controls Settings 58
- Protecting Your Network 4-19 59
- 4-20 Protecting Your Network 60
- Protecting Your Network 4-21 61
- 4-22 Protecting Your Network 62
- Chapter 5 63
- Managing Your Network 63
- 5-2 Managing Your Network 64
- Managing Your Network 5-3 65
- Figure 5-2 65
- 5-4 Managing Your Network 66
- Figure 5-3 66
- Managing Your Network 5-5 67
- 5-6 Managing Your Network 68
- Figure 5-4 68
- Managing Your Network 5-7 69
- 5-8 Managing Your Network 70
- Figure 5-5 70
- Viewing Attached Devices 71
- 5-10 Managing Your Network 72
- Figure 5-7 72
- Managing Your Network 5-11 73
- Examples of Log Messages 74
- Managing Your Network 5-13 75
- Figure 5-8 75
- 5-14 Managing Your Network 76
- Managing Your Network 5-15 77
- Figure 5-9 77
- Enabling Remote Management 78
- Managing Your Network 5-17 79
- 5-18 Managing Your Network 80
- Chapter 6 81
- Advanced Configuration 81
- 6-2 Advanced Configuration 82
- Advanced Configuration 6-3 83
- Figure 6-1 83
- Configuring LAN IP Settings 84
- Advanced Configuration 6-5 85
- Figure 6-2 85
- 6-6 Advanced Configuration 86
- Advanced Configuration 6-7 87
- 6-8 Advanced Configuration 88
- Figure 6-3 88
- Configuring Dynamic DNS 89
- How to Configure Dynamic DNS 89
- 6-10 Advanced Configuration 90
- Figure 6-4 90
- Using Static Routes 91
- 6-12 Advanced Configuration 92
- Figure 6-5 92
- Figure 6-6 92
- Advanced Configuration 6-13 93
- Figure 6-7 93
- 6-14 Advanced Configuration 94
- Chapter 7 95
- Virtual Private Networking 95
- Planning a VPN 98
- VPN Tunnel Configuration 100
- 192.168.3.1 101
- 22.23.24.25 101
- (8 hours) 102
- (1 hour) 102
- Figure 7-6 104
- Figure 7-7 105
- Figure 7-8 105
- Remote PC 106
- Figure 7-9 107
- Figure 7-10 108
- Figure 7-11 109
- Figure 7-12 110
- Figure 7-13 110
- Figure 7-14 111
- Figure 7-15 112
- Figure 7-16 113
- Figure 7-17 113
- Figure 7-18 114
- VPN Tunnel 115
- Figure 7-20 117
- Figure 7-21 117
- Figure 7-22 118
- Figure 7-23 118
- Figure 7-24 119
- Figure 7-25 120
- Figure 7-26 120
- Figure 7-27 122
- Figure 7-28 122
- VPN Tunnel Control 123
- Figure 7-30 124
- Figure 7-32 125
- Figure 7-33 126
- Figure 7-34 127
- Figure 7-35 128
- Deactivating a VPN Tunnel 129
- Log screen (Figure 7-37) 130
- Deleting a VPN Tunnel 131
- Figure 7-40 133
- Figure 7-42 138
- — Pre-shared Key = 12345678 139
- Figure 7-44 140
- Figure 7-45 141
- Figure 7-46 141
- Figure 7-47 142
- Chapter 8 145
- Troubleshooting 145
- Power LED Not On 146
- Troubleshooting 8-3 147
- ADSL link 148
- Obtaining a WAN IP Address 149
- 8-6 Troubleshooting 150
- Troubleshooting 8-7 151
- 8-8 Troubleshooting 152
- Problems with Date and Time 153
- 8-10 Troubleshooting 154
- Appendix A 155
- Technical Specifications 155
- A-2 Technical Specifications 156
- Appendix B 157
- NETGEAR VPN Configuration 157
- Step-By-Step Configuration 158
- Click VPN Policies under 159
- Advanced - VPN to invoke 159
- B-4 NETGEAR VPN Configuration 160
- Click IKE Policies under 161
- VPN to invoke this screen 161
- DG834G v3 with FQDN to FVL328 162
- NETGEAR VPN Configuration B-7 163
- Table B-2. Profile Summary 163
- Figure B-5 163
- NETGEAR VPN Configuration B-9 165
- Figure B-6 165
- Figure B-7 165
- Figure B-8 166
- Figure B-10) 167
- Figure B-11 169
- (Telecommuter Example) 170
- Figure B-13 172
- Figure B-14 173
- Figure B-15 175
- Figure B-16 176
- Figure B-17 177
- Figure B-18 178
- Figure B-19 179
- Figure B-20 180
- Figure B-21 181
- Figure B-22 182
- Figure B-23 183
- Figure B-24 183
- Figure B-25 184
- Figure B-26 185
- Figure B-27 186
- Appendix C 189
- Related Documents 189
- C-2 Related Documents 190
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