Netgear WN2500RP User Manual download pdf (Page 80)

FAQs and Troubleshooting

N600 WiFi Range Extender

FAQs

This section provides answers for difficulties you might experience with the extender.

1. Question. Does the extender work if I connect it to my WiFi router with an Ethernet

cable?

Answer. No, the extender is designed only to connect over WiFi to a WiFi router.

2. Question

What are the default user name and password to log in to the extender?

Answer. If you are online at www.mywifiext.net, you can use the following user name

and password to log in:

• User name

. admin

• Password. password

3. Question. When I try to connect to the network, Smart Setup keeps asking me for my

passphrase, and I am sure I’ve entered the correct passphrase. What can I do?

Answer. It is likely that the extender is placed at the borderline of the range that the WiFi

router covers. For more information, see How to Position the Extender on page 12 and

Improve the Connection Between the Extender and the WiFi Router on page 83.

4. Question.

I receive an error message on the Review Settings screen on Smart Setup.

What can I do?

Answer. Make sure that your computer or mobile device is connected to the extender by

using the SSID and the passphrase that you have set up and clicking the Refresh button

in your browser.

You should be returned to Smart Setup.

5. Question. I

connected to NETGEAR_EXT and launched a browser, but why can I not see

Smart Setup?

Answer. First, make sure that your device is set up to use DHCP. Second, make sure that

the Device to Extender Connection LED is green. Finally

, relaunch the browser and enter

www.mywifiext.net.

6. Question.

I have enabled a WiFi MAC filter (WiFi access control or ACL) on my WiFi router.

What should I do when installing the extender?

Answer. When the WiFi device connects through the extender to your router, the MAC

address of the WiFi device shown on the router is translated to another MAC address. If

your router's MAC filter is enabled, the WiFi device connects to the extender but cannot

get an IP address from the extender and cannot access the Internet.

To allow the WiFi

device to receive an IP address from the extender and access the Internet, you must

provide the translated MAC address to the router.

To get the translated MAC address:

a. Disable the MAC filter on your WiFi router

b. Turn on the extender and connect all of your WiFi devices to the extender.

c. Make sure that the Link Rate LED remains lit.

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Netgear WN2500RP User Manual Page 80

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