Netgear WGM124 User Manual download pdf (Page 36)

NETGEAR Wireless Router Setup Manual

6-6 Troubleshooting Common Problems

December 2004

If the path is not functioning correctly, you could have one of the following problems:

• Wrong physical connections

— Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN

or Internet (WAN) Port Lights Not On” on page 6-2.

— Check that the corresponding Link LEDs are on for your network interface card and

for the hub ports (if any) that are connected to your workstation and router.

• Wrong network configuration

— Verify that the Ethernet card driver software and TCP/IP software are both installed

and configured on your computer or workstation.

— Verify that the IP address for your router and your workstation are correct and that the

addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote

device. From the Windows run menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not

receive replies:

— Check that your computer has the IP address of your router listed as the default gateway. If

the IP configuration of your computer is assigned by DHCP, this information will not be

visible in your computer’s Network Control Panel. Verify that the IP address of the router

is listed as the default gateway as described in “Install or Verify Windows Networking

Components” on page C-9.

— Check to see that the network address of your computer (the portion of the IP address

specified by the netmask) is different from the network address of the remote device.

— Check that your cable or DSL modem is connected and functioning.

— If your ISP assigned a host name to your computer, enter that host name as the Account

Name in the Basic Settings menu.

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Netgear WGM124 User Manual Page 36