Netgear WGM124 User Manual download pdf (Page 34)

NETGEAR Wireless Router Setup Manual

6-4 Troubleshooting Common Problems

December 2004

Under the Maintenance heading, select Router Status

4. Check that an IP address is shown for the WAN Port

If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, you may need to force your cable or

DSL modem to recognize your new router by performing the following procedure:

1. Turn off power to the cable or DSL modem.

2. Turn off power to your router.

3. Wait five minutes and reapply power to the cable or DSL modem.

4. When the modem’s lights indicate that it has reacquired sync with the ISP, reapply power to

your router.

5. Then restart your computer.

If your router is still unable to obtain an IP address from the ISP, the problem may be one of the

following:

• Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

• If your ISP requires a login, you may have incorrectly set the login name and password in the

router.

• Your ISP may check for your computer's host name.

Assign the computer Host Name of your ISP account as the Account Name in the Basic

Settings menu.

• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for

your computer’s MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router’s

MAC address.

Configure your router to spoof your computer’s MAC address. This can be done in the Basic

Settings menu.

If your router can obtain an IP address, but your computer is unable to load any Web pages from

the Internet:

• Your computer may not recognize any DNS server addresses.

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Netgear WGM124 User Manual Page 34