Netgear R7500 User Manual Page 159
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
159
Nighthawk X4 AC2350 Smart WiFi Router
Troubleshoot with the LEDs
By default, the router is set with standard LED settings. If you turned off the LEDs except the
Power LED, you must return the LEDs to their standard settings for troubleshooting. For
information about controlling the LED settings, see Turn the LEDs On or Off on page 11.
Standard LED Behavior When the Router Is Powered On
After you turn on power to the router, the following sequence of events occurs:
1. When power is first applied, verify that the Power LED
is lit.
2. After about 2 minutes, verify the following:
• The Power LED is solid white.
• The Internet LED is lit.
• The WiFi LED is lit unless you turned of
f the wireless radio.
You can use the LEDs on the front panel of the router for troubleshooting.
Power LED Is Off or Blinking
This could be due to the following situations:
• Make sure that the power adapter is securely connected to your router and securely
connected to a working power outlet.
• Check that you are using the power adapter that NETGEAR supplied for this product.
• If the Power LED blinks slowly and continuously
, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, it is likely that a hardware problem exists. For recovery
instructions, or help with a hardware problem, contact technical support at
www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED turns amber for up to 2 minutes and then turns
white. If the LED does not turn white, this indicates a problem with the router.
If the Power LED is still amber 3 minutes after you turn on power to the router, do the
following:
1. Turn off the power and then turn it back on to see if the router recovers.
2. Press and hold the Reset button to return the router to its factory settings.
See Factory Settings on page 168.
If the error persists, a hardware problem might be the cause. Contact technical support at
www.netgear.com/support.
- Nighthawk X4 AC2350 Smart 1
- WiFi Router 1
- Trademarks 2
- Compliance 2
- Contents 3
- Chapter 11 Network Settings 5
- Chapter 14 Troubleshooting 6
- Unpack Your Router 9
- Top View 9
- Hardware Setup 10
- Rear Panel 11
- Attach the Antennas 12
- USB Ports on the Left Panel 12
- Connect an eSATA Device 13
- Position Your Router 14
- Cable Your Router 15
- Connect to the Network and 16
- Access the Router 16
- Connect to the Network 17
- Types of Logins 18
- Change the Language 20
- Use the Internet Setup Wizard 23
- Scroll to 24
- Change the MTU Size 38
- Table 2. Common MTU sizes 39
- Optimize Performance 40
- Management 41
- To enable Dynamic QoS: 42
- To disable WMM QoS: 47
- Set Up Parental Controls 49
- To set up access control: 51
- To block Internet sites: 54
- To block services: 55
- To schedule blocking: 57
- USB Device Requirements 63
- To connect a USB device: 64
- Use FTP Within the Network 70
- To view network folders: 71
- To add a network folder: 72
- To edit a network folder: 73
- Approve USB Devices 74
- Safely Remove a USB Device 75
- To set up FTP access: 78
- Dynamic DNS 79
- FTP Directory: FTP:// 80
- FTP Directory: 80
- To change your settings: 82
- To play videos: 88
- Share a USB Printer 90
- To download the utility: 91
- To install the utility: 92
- Use the Shared Printer 93
- To change the language: 96
- To specify the time-out: 97
- Update the Router Firmware 99
- Change the admin Password 100
- Recover the admin Password 100
- To recover your password: 101
- View Router Status 102
- Manage Your Network 103
- To view and manage logs: 105
- Monitor Internet Traffic 106
- Custom Static Routes 107
- Set Up a Static Route 108
- Edit a Static Route 109
- Delete a Static Route 109
- Back Up Settings 111
- Remote Management 113
- To use remote access: 114
- Network Settings 115
- View WAN Settings 116
- Set Up a Default DMZ Server 117
- Reserve an IP Address 122
- Edit a Reserved IP Address 123
- To use the WPS Wizard: 124
- Specify Basic WiFi Settings 125
- Change the WiFi Mbps Settings 126
- Enable a WiFi Video Network 128
- Set Up a Guest WiFi Network 129
- To set up a guest network: 131
- Control the Wireless Radios 132
- Set Up a Wireless Schedule 133
- Specify WPS Settings 134
- Cable this port to a LAN port 135
- Use the Router in Bridge Mode 137
- Internet 140
- Open VPN 140
- To specify the VPN service: 141
- Use a VPN Tunnel 143
- To open a VPN tunnel: 144
- To add a custom service: 150
- Set Up Port Triggering 153
- Enable Port Triggering 154
- Troubleshooting 157
- Quick Tips 158
- Troubleshoot with the LEDs 159
- Cannot Log In to the Router 160
- Cannot Access the Internet 161
- Troubleshoot PPPoE 162
- Changes Not Saved 164
- Wireless Connectivity 164
- Supplemental Information 167
- Factory Settings 168
- Supplemental Information 169
- Technical Specifications 170
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