Netgear Modem FVS318N User Manual download pdf (Page 388)

Troubleshooting

388

ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

information. For more information, see Manually Configure an IPv4 Internet Connection

on page 31.

• Y

our ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of

your broadband modem, but some ISPs additionally restrict access to the MAC address

of a single computer connected to that modem. If this is the case, you need to configure

your wireless VPN firewall to clone or spoof the MAC address from the authorized

computer. You can do this in the Router’s MAC Address section on the WAN Advanced

Options screen. For more information, see Configure Advanced WAN Options and Other

Tasks o

n page 50.

Restore the Default Configuration and Password

 To reset the wireless VPN firewall to the original factory default settings, you can use

one of the following two methods:

• Press the factory de

fault Reset button on the rear panel of the wireless VPN firewall (see

Rear Panel on p

age 18) and hold the button for about 8 seconds until the Test LED turns

on and begins to blink (about 30 seconds). To restore the factory default settings when

you

do not know the administration password or IP address, you need to use the factory

default Reset button method.

• Use th

e Default button on the Settings Backup and Firmware Upgrade screen:

a. Select Adminis

tration > Settings Backup & Upgrade:

Figure 231.

b. Click the Default button.

The wireless VPN firewall reboots. During the reboo

t process, the Settings Backup and

Firmware Upgrade screen might remain visible, or a status message with a counter might

show the number of seconds left until the reboot process is complete.

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Netgear Modem FVS318N User Manual Page 388