Netgear D3600-100UKS User Manual Page 194
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- Table of contents
- TROUBLESHOOTING
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Troubleshooting
194
N600 and AC750 WiFi DSL Modem Routers
To reconnect if your PPPoE or PPPoA connection does not function:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. Type http://www
.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin.
The default password is
password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
5. Select ADVANCED >
ADVANCED Home.
The ADVANCED Home screen displays.
6. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
7. Click the Connect button.
The modem router attempts to reconnect.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. Or your ISP might not be able to provide an Internet connection.
Unless you connect manually, the modem router does not authenticate using PPPoE or
PPPoA until data is transmitted to the network.
Troubleshoot Internet Browsing
If your modem router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address when you set up the modem
router, reboot your computer and verify the DNS address. Alternatively, you can configure
your computer manually with DNS addresses, as explained in your operating system
documentation.
• The modem router might not be configured as the
TCP/IP router on your computer
.
For information about TCP/IP problems, see Troubleshoot Your Network Using the Ping
Utility on page 196.
If your computer obtains its information from the modem router by DHCP, reboot the
computer and verify the modem router address.
- N600 WiFi DSL Modem Router 1
- AC750 WiFi DSL Modem Router 1
- User Manual 1
- Compliance 2
- Trademarks 2
- Contents 3
- Chapter 12 Troubleshooting 6
- Unpack Your Modem Router 9
- Top Panel with LEDs 10
- Antennas 11
- 90-degree angle 12
- Bottom Panel Product Label 13
- Install and Access the Modem 14
- Router and Its Network 14
- Position Your Modem Router 15
- Wired Connection 16
- WiFi Connection 16
- Types of Logins 17
- NETGEAR genie Setup Wizard 17
- DSL Service 18
- Modem Router 19
- Change Settings 33
- Change the Language 34
- Change the admin Password 35
- Manage the Internet Settings 38
- Manually 38
- To use the Setup Wizard: 39
- Manage the MTU Size 52
- Change the MTU Size 53
- To change the MTU size: 54
- Main Network 56
- To configure WEP security: 62
- Use WPS with the PIN Method 66
- 2.4 GHz band of the main WiFi 68
- Control the WiFi Radios 73
- Manage the WPS Settings 75
- Manage Advanced WiFi Features 76
- To disable WMM QoS: 79
- Set Up Parental Controls 81
- Set Up Blocking 85
- Specify a Trusted Computer 87
- Applications 89
- Firewall Rules 95
- Share a Storage Device 103
- USB Device Requirements 104
- Use FTP Within Your Network 110
- To view network folders: 111
- To add a network folder: 112
- Access, on a USB Drive 113
- Safely Remove a USB Device 115
- Share a USB Printer 116
- USB port 117
- To install the utility: 118
- Use the Shared Printer 119
- Specify the Time-out 123
- Set Up and Manage Dynamic DNS 125
- Set Up Dynamic DNS 126
- Manage the WAN and 130
- LAN Network Settings 130
- Manage the ADSL Settings 131
- Set Up a Default DMZ Server 135
- Manage NAT Filtering 137
- Reserve a LAN IP address 139
- Change a Reserved IP Address 140
- Set Up a Static Route 145
- Change a Static Route 147
- Remove a Static Route 147
- Manage the Modem Router and 150
- Monitor the Traffic 150
- Back Up the Settings 153
- Restore the Settings 154
- Use the Reset Button 155
- Erase the Settings 156
- Modem, and WiFi Settings 157
- Field Description 158
- Router Information 158
- View the Traffic Statistics 161
- Manage the Activity Log 167
- To use remote access: 171
- Manage Port Forwarding and 172
- Port Triggering 172
- Application 174
- Change a Port Forwarding Rule 176
- Remove a Port Forwarding Rule 177
- Add a Port Triggering Rule 180
- Change a Port Triggering Rule 182
- Remove a Port Triggering Rule 183
- Disable Port Triggering 185
- Troubleshooting 187
- Troubleshoot with the LEDs 189
- Ethernet LED Is Off 190
- DSL LED Is Green 191
- DSL LED Is Blinking Green 191
- Internet LED Is Off 192
- Obtain an Internet IP Address 192
- Troubleshoot PPPoE or PPPoA 193
- Changes Are Not Saved 195
- Supplemental Information 198
- Factory Settings 199
- Supplemental Information 200
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