Netgear D3600-100UKS User Manual download pdf (Page 188)

Troubleshooting

188

N600 and AC750 WiFi DSL Modem Routers

Quick Tips for Troubleshooting

The following table includes tips for troubleshooting some common problems.

Table 3. Quick tips for troubleshooting

Problem Possible Solution

Your network is unresponsive

or does not function normally.

Restart your network:

1. Turn off and unplug the DSL, cable, or fiber modem.

2. Turn off the modem router.

3. Plug in the DSL, cable, or fiber modem and turn it on. Wait two minutes.

4. Turn on the modem router and wait two minutes.

If network problems still occur

, make sure that your ISP does not require you to

use the MAC address of the computer that was used to initially register the ISP

account. If your ISP does require that you do this, you must change the router

MAC address that the modem router uses. For more information, see Manually

Set Up the Internet Connection

on page 44.

Your cannot connect over an

Ethernet cable to the modem

router.

• Make sure that the Ethernet cables are securely plugged in.

• Make sure that your computer or device does not use a static IP address

but is configured to receive an IP address automatically with DHCP

. (For

most devices, DHCP is the default setting.)

You cannot connect over WiFi

to the modem router.

• Make sure that the WiFi settings in your WiFi device and modem router

match exactly

• Make sure that your WiFi device supports the security that you are using

for your WiFi network (WEP, WP

A, or WP

A2). For information about WiFi

security settings, see Manage the Basic WiFi Settings and WiFi Security of

the Main Network on page 56.

• Make sure that the modem router is not too far from your WiFi device or too

close:

- Move your WiFi device near the modem router but at least 6 feet

(2 meters) away and see if the signal strength improves.

- Make sure that the WiFi signal is not blocked by objects between the

modem router and your WiFi device.

• Make sure that the WiFi LED on the modem router is not of

• Make sure that the modem router’s SSID broadcast is not disabled.

• Make sure that your WiFi device does not use a static IP address but is

configured to receive an IP address automatically with DHCP. (For most

devices, DHCP is the default setting.)

For a device that is connected over WiFi, the WiFi network name (SSID)

and WiFi security settings of the modem router and WiFi computer must

match exactly

. The default SSID and password are on the product label (see

Bottom Panel Product Label

on page 13).

If this LED is off, both WiFi radios might be disabled. For more information

about the WiFi radios, see Control the W

iFi Radios on page 73.

If the modem router’s SSID broadcast is disabled, the WiFi network name is

hidden and does not display in your WiFi device’s scanning list. T

o connect

to a hidden network, you must type the network name and the WiFi

password. For more information about the SSID broadcast, see Manage the

Basic WiFi Settings and WiFi Security of the Main Network on page 56.

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Netgear D3600-100UKS User Manual Page 188

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