Netgear 802.11b Cable/DSL Wireless Router MR814 User Manual download pdf (Page 27)

Wireless Router Setup Manual

Help with Troubleshooting 23

v1.0, August 2007

provider. Unless you have a static IP address, your wireless router automatically requests an IP

address from your service provider.

To check the Internet IP address from the browser interface:

1. Log in to the wireless router.

2. Use the Router Status link under the Maintenance heading to check that an IP address is shown

for the Internet port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address

from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem might

be one of the following:

• Your service provider might require a login. Ask your service provider whether they require

PPP over Ethernet (PPPoE) login.

• The service name, user name, and password might be set incorrectly. See “Troubleshooting

PPPoE”.

• Your service provider might check for your computer’s host name.

Assign the computer host name of your ISP account to the wireless router in the Basic Settings

screen.

• Your service provider allows only one Ethernet MAC address to connect to Internet, and might

check for your computer’s MAC address, in this case, do one of the following:

• Inform your service provider that you have bought a new network device, and ask them to

use the wireless router’s MAC address.

• Configure your router to spoof your computer’s MAC address. This can be done in the

Basic Settings screen. Refer to the online help in the wireless router main menu.

Troubleshooting PPPoE

To troubleshoot a PPPoE connection:

2. Under the Maintenance heading, select the Router Status link.

3. Click the Connection Status button.

4. If all of the steps indicate OK then your PPPoE connection is up and working.

5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The

wireless router will continue to attempt to connect indefinitely.

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Netgear 802.11b Cable/DSL Wireless Router MR814 User Manual Page 27