Netgear WN804 User's Guide download pdf (Page 40)

Troubleshooting

WN804 Access Point

No WiFi Access to the Internet or LAN

There is a configuration problem.

• You might not have restarted the wireless device to let the TCP/IP changes take effect.

Restart the computer.

• Make sure that the SSID and wireless security settings of the wireless device are the

same as those of the access point.

• The wireless device might not have the correct TCP/IP settings to communicate with the

network. Restart the wireless device and check that TCP/IP is set up correctly for that

network. In Windows, the usual setting for Network Properties is to obtain an IP address

automatically.

• The access point default values might not work with your network. Check the access

point default configuration against the configuration of other devices in your network.

Time-Out Error for a URL or IP Address

If you get a time-out error when you enter a URL or IP address, a number of things could be

causing this. Try the following troubleshooting steps.

• Check whether other computers work. If they do, ensure that your computer’s IP address,

subnet mask and default gateway settings are correct. If using a DNS server, check the

primary and secondary DNS server addresses.

• If the computers are configured correctly, but still not working, ensure that the access

point is connected and turned on. Connect to it and check its settings. If you cannot

connect to it, check the LAN and power connections.

• If the access point is configured correctly, check your Internet connection (DSL/cable

modem, and so on) to make sure that it is working.

• Try again.

• When entering configuration settings, be sure to click Apply before moving to another

screen, or your changes are lost.

• Click Refresh or Reload in the web browser. The changes might have occurred, but the

web browser might be caching the old configuration.

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Netgear WN804 User's Guide Page 40