Netgear WPN824N Specifications download pdf (Page 25)

RangeMax Wireless-N 150 Router Setup Manual

Help with Troubleshooting 22

v1.0, November 2009

Obtaining an Internet IP Address

If your wireless router is unable to access the Internet, and your Internet light is amber or blinking

amber, check the wireless router to see if it is able to get an Internet IP address from your service

provider. Unless you have a static IP address, your wireless router automatically requests an IP

address from your service provider.

To check the Internet IP address from the browser interface:

1. Log in to the wireless router.

2. Use the Router Status link under the Maintenance heading to check that an IP address is shown

for the Internet port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address

from your service provider.

If your router is unable to obtain an IP address from the your service provider, the problem might

be one of the following:

• Your service provider might require a login. Ask your service provider whether they require

PPP over Ethernet (PPPoE) login.

• The service name, user name, and password might be set incorrectly. See “Troubleshooting

PPPoE”.

• Your service provider might check for your computer’s host name.

Assign the computer host name of your ISP account to the wireless router in the Basic Settings

screen.

• Your service provider allows only one Ethernet MAC address to connect to Internet, and

might check for your computer’s MAC address, in this case, do one of the following:

• Inform your service provider that you have bought a new network device, and ask them to

use the wireless router’s MAC address.

• Configure your router to spoof your computer’s MAC address. This can be done in the

Basic Settings screen. Refer to the online help in the wireless router main menu.

Troubleshooting PPPoE

To troubleshoot a PPPoE connection:

1. Log in to the wireless router.

2. Under the Maintenance heading, select the Router Status link.

3. Click the Connection Status button.

4. If all of the steps indicate OK then your PPPoE connection is up and working.

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Netgear WPN824N Specifications Page 25