Netgear WGR614v9 User Manual download pdf (Page 28)

Router Setup Manual

24 Help with Troubleshooting

v1.0, July 2008

If you cannot connect after several minutes, you might be using an incorrect service name,

user name, or password. There also might be a provisioning problem with your ISP.

Troubleshooting Internet Browsing

If your router can obtain an IP address but your computer is unable to load any Web pages from the

Internet, check the following.

• Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses)

to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers

for your use. If you entered a DNS address when you configured the router, restart your

computer. Alternatively, you can configure your computer manually with DNS addresses, as

explained in the documentation for your computer.

• Your computer might not have the router configured as its default gateway.

Restart the computer, and verify that the router address (192.168.1.1) is listed by your

computer as the default gateway address.

Troubleshooting Connectivity Using the Ping Utility

Most computers and routers have a diagnostic utility called ping that sends an request to a target

device. The device then replies. The ping utility makes it easy to troubleshoot a network..

Unless you connect manually, the router will not authenticate using PPPoE until

data is transmitted to the network.

The factory default router address is 192.168.1.1. However, if the router detects a

conflict with the address it gets from your modem, it automatically picks a different

address for itself. In this case, you can log in to the router using

www.routerlogin.net to verify its LAN IP address. Select LAN IP Setup under

Advanced on the main menu. Take note of the LAN TCP/IP setup IP address,

which should match the default gateway IP address on your computer.

This section includes advanced troubleshooting techniques.

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Netgear WGR614v9 User Manual Page 28