Netgear EXPRESS EVA9100 User Manual Page 77
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- Table of contents
- TROUBLESHOOTING
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Digital Entertainer Express EVA9100 User Manual
6-6 Maintenance and Troubleshooting
v1.0, October 2009
Media Does Not Play
Check “Supported Media File Formats” on page A-2 to see if the file format is supported.
Check to see if the file is protected. Windows Media Player 11 is required for Windows XP and
Vista users to play protected files. See the Microsoft documentation for these products.
Configuring Your Firewall Port Settings
The built-in Windows firewall opens ports to communicate with the Digital Entertainer Express.
For other firewalls, you might need to open these ports:
• TCP: 49156, 49157, 49158, 49159
• UDP: 49152, 49153, 49154, 49155
The Digital Entertainer Express
does not find the server.
• Make sure that the computer and the Digital Entertainer Express are
connected to the same network and turned on.
• If you do not use DHCP on your network, you must set the IP address
of the Digital Entertainer Express in the range of addresses on your
network. See “IP Address” on page 6-10.
• Use the Configuration Wizard to check the settings. On the Windows
Start menu, select All Programs> NETGEAR Digital Entertainer for
Windows > Configuration Wizard.
Some files, songs, or videos are
not showing up even though
others are.
Check the file permissions for those items, and make sure that they
have read access allowed for everyone.
The server cannot be found in a
Windows domain.
If the PC where the Digital Entertainer for Windows software is running
is a member of a Windows domain:
1. Make sure that you are connected to the domain (either by being on
the same network, or by using a VPN connection), and then restart
folder sharing in Windows Media Connect.
2. If this is not possible, uninstall the Digital Entertainer for Windows
software, and reinstall it using a local user account. Then set up
sharing with the Digital Entertainer for Windows software while
logged in with this local user account.
Note: If you use Windows Media Player 11, place protected media files in one folder,
and use Windows Media Player to share only that folder. Then use the
Configuration Wizard to share all other folders.
Table 6-1. Connecting to the Digital Entertainer Express (continued)
Problem Solution
- Digital Entertainer 1
- Express EVA9100 User 1
- Trademarks 2
- Statement of Conditions 2
- Customer Support 2
- World Wide Web 2
- Contents 3
- About This Manual 7
- Version History 8
- Chapter 1 9
- Front View 10
- Rear View 10
- Remote Control 11
- Figure 1-4 13
- Figure 1-5 14
- Figure 1-6 14
- Table 1-2. Video Modes 15
- Figure 1-7 17
- Figure 1-8 17
- Figure 1-9 18
- Figure 1-10 19
- Figure 1-11 19
- Figure 1-12 20
- Figure 1-13 21
- Figure 1-14 21
- Figure 1-15 22
- Express Menu 23
- Figure 1-17 24
- Playing Protected Media Files 25
- 4. Click Next 26
- Chapter 2 27
- Television Main Menu 29
- Parental Control 30
- Figure 2-2 31
- Figure 2-3 32
- Figure 2-4 33
- Chapter 3 34
- Listening and Viewing 34
- Listening to Music 35
- Listening and Viewing 3-3 36
- Viewing Photos 37
- Listening and Viewing 3-5 38
- Figure 3-3 38
- 3-6 Listening and Viewing 39
- Viewing Stored Video Files 40
- 3-8 Listening and Viewing 41
- Figure 3-4 41
- Playing Internet Media 42
- Viewing YouTube Content 43
- Listening and Viewing 3-11 44
- Figure 3-6 44
- Playing Internet Radio 45
- Viewing News and Weather 46
- 3-14 Listening and Viewing 47
- Chapter 4 48
- Fine-Tuning Your Experience 48
- Figure 4-1 49
- Figure 4-2 50
- Adding Cover Art 51
- Understanding Home Networking 53
- Separately) 55
- Network Bandwidth 56
- Figure 4-6 57
- Media File Performance 58
- Taking Precautions 59
- Setting Up Parental Control 60
- Chapter 5 62
- Display and Screensaver 63
- Audio and Slideshow 65
- Network Connection 65
- Setting Up Network Shares 66
- Media Library Management 66
- Figure 5-3 67
- More... Settings 68
- Enabling PC Access 69
- Figure 5-5 70
- Chapter 6 72
- Figure 6-2 73
- Figure 6-3 74
- Supervisor Functions 75
- Troubleshooting Tips 76
- Media Does Not Play 77
- Accessing Your Digital Media 78
- Error Messages 79
- Network Connections 80
- IP Address 81
- Connecting to a Server 81
- Using Ping 82
- Appendix A 83
- Specifications 83
- Supported Media File Formats 84
- Technical Specifications 84
- Appendix B 86
- Related Documents 86
- Compliance 90
- Export Restrictions 91
- Industry Canada Statement 94
- Macrovision Notice: 94
- IMPORTANT NOTE 94
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