Netgear PS111W User Manual download pdf (Page 18)

Troubleshooting

Solution

Make sure that:

• There is a proper link established between

the print server and the hub or workstation.

If the LAN or WLAN LED is on, the link

is good.

• You should use proper cables. With

10BASE-T connections, you can use

Category 3, 4, or 5 cables. With 100BASE-TX

connections, you can use only Category 5 cables.

• If the NetBEUI protocol is installed in the

PC, the NETGEAR Setup Program can use

the NetBEUI protocol to search for print

servers connected on the same network as

the network administrator’s PC. Click on the

“Protocol” button on the main screen to

make sure that NetBEUI is selected.

• You may use Web Management. See Chapter

3 of the reference manual on the resource CD.

• Check the connections to the print server,

and ensure that it is ON.

• If your LAN has TCP/IP ONLY, and does not

have a DHCP server, the print server will

not be listed. You can use the IP Setup

program to assign an IP address to the print

server. The IP Setup program is installed

with the ADMIN installation.

To manage by the browser, check the IP address

by using the diagnostic button and print out the

Print Server status. Using the Device Name may

work as well.

Power cycling the print server may resolve the

problem.

• Check the WINS server and make sure the

print server name mapped with the correct IP

address, if there is WINS.

• Power cycle the print server by unplugging

and plugging the power cord. Lowering the

temperature may stabilize the printing

environment.

Problem

When running the Print

Server Administration

Program from the

network administrator's

PC, the print server

cannot be seen.

The print server is not

listed when you run the

Administrative Tools for

Print Server Setup

program.

After the print server is

reset or resta, the

browser cannot find the

print server any more.

Using diagnostic button

does not print the print

server status.

Cannot print any more

after printing normally

for a period of time.

Cause

Either a hardware or software

problem could prevent you

from seeing the print server

from the managing station.

The PS111W print server may

not have a proper IP address.

By default, PS111W Print

Server is set to be a DHCP

client and obtain an IP address

automatically. It is possible to

get a different IP address from

DHCP server after reset.

The printer may not be a text

printer. As a result, there will

be no print out.

• It may be the IP address

changed without the

system knowing it. Reboot

the system.

• The print server may be

overheated due to the

surrounding environment.

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