Netgear RANGEMAX WNR3500 User Manual Page 115
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- Table of contents
- TROUBLESHOOTING
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NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500 User Manual
Troubleshooting 7-5
v1.0, March 2008
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try closing the browser and opening it again, or try a different browser.
• Make sure that you are using the correct login information. The factory default login name is
admin, and the password is password. Make sure that Caps Lock is off when entering this
information.
If the router does not save changes you have made in the Web Configuration Interface, check the
following:
• When entering configuration settings, be sure to click Apply before moving to another screen
or tab, or your changes could be lost.
• Click Refresh or Reload in the Web browser. The changes might have occurred, but the Web
browser might be caching the old configuration.
Troubleshooting the Internet Connection
If you can access your router but you are unable to access the Internet, you should first determine
whether the router can obtain an IP address from your Internet Service Provider (ISP). Unless your
ISP provides a static IP address, your router must request an IP address from the ISP. You can
determine whether the request was successful using the Web Configuration Manager.
To check the WAN IP address:
1. Start your browser, and select an external site such as http://www.netgear.com.
2. Access the main menu of the router’s configuration at http://www.routerlogin.net.
3. Under Maintenance, select Router Status.
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not
obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in “Be sure to
restart your network in this sequence.” on page 7-1.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of the
following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
- NETGEAR RangeMax™ 1
- Wireless-N Gigabit 1
- Router WNR3500 1
- User Manual 1
- FCC Information to User 4
- FCC Declaration Of Conformity 5
- Contents 7
- About This Manual 11
- How to Use This Manual 12
- How to Print This Manual 12
- Revision History 13
- Chapter 1 15
- Figure 1-1 16
- Figure 1-2 17
- Figure 1-3 17
- Figure 1-4 18
- Figure 1-5 20
- Figure 1-6 22
- Figure 1-7 23
- Chapter 2 25
- Safeguarding Your Network 25
- Safeguarding Your Network 2-3 27
- 2-4 Safeguarding Your Network 28
- Safeguarding Your Network 2-5 29
- 2-6 Safeguarding Your Network 30
- Safeguarding Your Network 2-7 31
- Figure 2-2 31
- 2-8 Safeguarding Your Network 32
- Safeguarding Your Network 2-9 33
- Figure 2-3 34
- Figure 2-4 36
- Figure 2-5 37
- Push Button Configuration 38
- Figure 2-6 39
- Figure 2-7 39
- Security PIN Entry 40
- Configuring the WPS Settings 41
- Figure 2-11 44
- Figure 2-12 45
- Figure 2-13 46
- Backing Up Your Configuration 47
- Understanding Your Firewall 47
- Chapter 3 49
- Figure 3-1 50
- Figure 3-2 51
- Figure 3-3 52
- Scheduling Blocking 53
- Figure 3-5 54
- Field Description 55
- Figure 3-6 56
- Setting the Time 57
- Chapter 4 59
- Configuring a Device Name 60
- Using Address Reservation 62
- Using a Dynamic DNS Service 63
- Figure 4-2 64
- Disabling the SPI Firewall 65
- Setting the MTU Size 66
- Configuring Static Routes 67
- Figure 4-4 68
- Figure 4-5 68
- Figure 4-6 69
- Wireless Repeating Function 70
- Setting Up the Base Station 71
- Setting Up a Repeater Unit 72
- Chapter 5 75
- Fine-Tuning Your Network 75
- 5-2 Fine-Tuning Your Network 76
- Fine-Tuning Your Network 5-3 77
- 5-4 Fine-Tuning Your Network 78
- Fine-Tuning Your Network 5-5 79
- 5-6 Fine-Tuning Your Network 80
- Adding a Custom Service 81
- 5-8 Fine-Tuning Your Network 82
- Figure 5-2 82
- Configuring Port Triggering 83
- 5-10 Fine-Tuning Your Network 84
- Figure 5-3 84
- Fine-Tuning Your Network 5-11 85
- Figure 5-4 85
- Using Universal Plug and Play 86
- Fine-Tuning Your Network 5-13 87
- 5-14 Fine-Tuning Your Network 88
- Fine-Tuning Your Network 5-15 89
- Figure 5-6 89
- 5-16 Fine-Tuning Your Network 90
- Figure 5-7 90
- Fine-Tuning Your Network 5-17 91
- Figure 5-8 91
- 5-18 Fine-Tuning Your Network 92
- Figure 5-9 92
- Fine-Tuning Your Network 5-19 93
- Figure 5-10 93
- Changing the MTU Size 94
- Fine-Tuning Your Network 5-21 95
- Table 5-1. Common MTU Sizes 95
- 5-22 Fine-Tuning Your Network 96
- Figure 5-11 96
- Technologies 97
- 5-24 Fine-Tuning Your Network 98
- Chapter 6 99
- Figure 6-1 100
- Figure 6-2 102
- Set Interval 103
- Figure 6-4 104
- Figure 6-5 105
- Upgrading the Router Software 106
- Figure 6-7 107
- Figure 6-8 108
- Figure 6-9 109
- Chapter 7 111
- Troubleshooting 111
- 7-2 Troubleshooting 112
- Troubleshooting 7-3 113
- 7-4 Troubleshooting 114
- Troubleshooting 7-5 115
- 7-6 Troubleshooting 116
- Troubleshooting 7-7 117
- 7-8 Troubleshooting 118
- Problems with Date and Time 119
- 7-10 Troubleshooting 120
- Troubleshooting 7-11 121
- Figure 7-1 121
- 7-12 Troubleshooting 122
- Figure 7-2 122
- Troubleshooting 7-13 123
- 7-14 Troubleshooting 124
- Appendix A 125
- Technical Specifications 125
- A-2 Technical Specifications 126
- General Specifications 127
- A-4 Technical Specifications 128
- Appendix B 129
- Related Documents 129
- B-2 Related Documents 130
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