Netgear EX7000 User Manual download pdf (Page 68)

FAQs and Troubleshooting

AC1900 WiFi Range Extender

FAQs

This section provides answers for difficulties you might experience with the extender.

The web browser setup guide keeps asking me for my network password (passphrase)

or security key

, and I am sure that I entered the correct password. What can I do?

The extender is probably placed at the borderline of the range covered by the router or

access point. To improve your signal strength, move your extender closer to your router and

make sure that the 2.4 GHz or 5 GHz Link Rate LED lights solid amber or green.

Table 2. Link Rate LED colors

LED Color Performance

The extender provides the best performance.

The extender provides a workable performance.

The extender provides a poor performance.

Off The extender cannot function.

If you are using WEP security, make sure that you are typing the network password in the

correct field.

I am connected to NETGEAR_EXT and launched a browser. Why can’t I see the web

browser setup guide?

Try these troubleshooting steps:

• Make sure that your computer is set up to use DHCP (most are).

• Make sure that the Device to Extender LED

is green and that you are using a valid

IP address.

• Relaunch the web browser and enter www

.mywifiext.net in the address field. Type your

user name and password and click the LOG IN button.

• If you are installing the extender as an access point, make sure that you are connecting

your computer or WiFi device to the extender through a WiFi connection instead of an

Ethernet connection.

I forgot my login email and password. What can I do?

On the login screen, click the Username & Password Help link to answer the security

questions you set up during the initial setup.

If you forgot the answers to your security questions, do the following to set up your login

credentials again:

1. Reset the extender to its factory default settings.

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Netgear EX7000 User Manual Page 68