Netgear DGND3700B User Manual download pdf (Page 133)

Troubleshooting

133

N600 Wireless Dual Band Gigabit ADSL2+ Modem Router DGND3700v2

LEDs Never Turn Off

When the wireless modem router is turned on, the LEDs turn on for about 10 seconds and

then turn off. If all the LEDs stay on, there is a fault within the wireless modem router.

If all LEDs are still on 1 minute after power-up:

• Cycle the power to see if the wireless modem router recovers.

• Press and hold the Restore Factory Settings button to return the wireless modem router

to its factory settings. See

Factory Settings on page 142.

If the error persists, you might have a hardware problem and should contact technical

support at

www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet

connection is made, check the following:

• Make sure that the Ethernet cable connections are secure at the wireless modem router

and at the modem or computer.

• Make sure that power is turned on to the connected modem or computer.

• Be sure that you are using the correct cable:

When connecting the wireless modem router’s Internet port to a cable or DSL modem,

use the cable that was supplied with the cable or DSL modem. This cable could be a

standard straight-through Ethernet cable or an Ethernet crossover cable.

Wireless LEDs Are Off

If the Wireless LEDs stay off, check to see if the Wireless On/Off button on the wireless

modem router has been pressed. This button turns the wireless radios in the wireless modem

router on and off. The Wireless LEDs are lit when the wireless radio is turned on.

The Push 'N' Connect (WPS) Button Blinks Red

If after you push the WPS function and the button blinks red, check the following:

• Make sure that you are using the button and not the wireless modem router’s built-in

registrar.

• Check that PIN verification has succeeded for the wireless device you are adding to the

wireless network.

• Make sure you have not pressed the WPS button on the top of the wireless modem router

after disabling the WPS feature (you logged in to the wireless modem router and disabled

this previously).

• Check that the wireless modem router is not in the temporary AP setup locked state (if

you are using the wireless repeater function).

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Netgear DGND3700B User Manual Page 133