Netgear 782S User's Guide download pdf (Page 63)

Rev 1 Oct.13 63

5: Troubleshooting

This chapter provides suggestions for troubleshooting problems that may

arise when using your mobile hotspot.

The Wi-Fi network name does not

appear in the list of networks.

If you don’t see the Hotspot’s Wi-Fi network(s) from your Wi-Fi enabled

device, try these suggestions:

• Refresh the list of networks.

• If the LCD is dark, the Wi-Fi radio may have gone to sleep. Press the

power key to wake the hotspot.

• If the Hotspot is tethered to your computer, make sure that Wi-Fi is

set to stay on when tethered. See Unable to connect to the Internet

when tethered to a Windows XP system on page 64.

The No Signal icon appears on the

LCD screen

/ Homepage.

If the No Signal icon ( ) appears on the LCD screen /Homepage, make

sure you are in your network provider’s coverage area.

Unable to access the Homepage when

connected to a VPN.

If you are using your Hotspot while connected to a VPN, you may not be

able to access the Homepage using 

http://m.home.

To directly access the homepage hosted on the device, enter the address

http://10.0.0.138 in your browser.

Unable to connect a computer

running Windows® Vista® to the

Hotspot.

Microsoft has a known issue whereby computers running Windows Vista

cannot obtain an IP address from certain routers. More information and a

fix are available at http://support.microsoft.com/kb/928233 or go to the

Microsoft support web site and search for knowledge base article

928233.

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Netgear 782S User's Guide Page 63